Outage in FreshService
Email Delivery issues to Microsoft recipients
Resolved Minor
September 04, 2026 - Started 11 days ago
- Lasted about 6 hours
Incident Report
Summary AI Generated
FreshService experienced email delivery delays and failures for approximately 5.8 hours affecting outbound emails sent to Microsoft recipients. The issue was caused by Exchange Online Protection throttling and server busy errors on Microsoft's end, not FreshService's platform. Affected emails were automatically queued and retried, requiring no action from customers.
We are aware that some customers may experience delays or failures when sending emails to microsoft recipients, caused by a delivery issue on Microsoft's end (Exchange Online Protection throttling/server busy errors). This is not caused by an issue on our platform.
We are actively monitoring the situation and will provide updates as more information becomes available. Affected emails are typically queued and retried automatically; no action is required from customers at this time.
Components affected
FreshService Outgoing email FreshService Outgoing email FreshService Outgoing email FreshService Outgoing emailTrusted by 1,000+ teams
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