Outage in FreshService
Degraded Performance in Freshservice
Resolved Minor
October 09, 2026 - Started 4 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
Freshservice experienced degraded performance for approximately 2 hours, during which bot timeouts caused conversations to be incorrectly transferred to live agents. The engineering team identified the issue and worked toward a resolution.
Users may have experienced conversations being transferred to a live agent due to bot timeout behavior. Our team has identified the issue and is actively investigating the impact and working towards a resolution
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