Privacy Policy

This Privacy Policy describes the information that we gather on or through the Service, how we use and disclose such information, and the steps we take to protect it. By using IsDown, you accept this Privacy Policy. This Policy is incorporated into, and is subject to, the IsDown Terms of Service.

What information do we collect?

We collect information from you when you register and use the Site. When registering on the Site you may be asked to enter your email address, complete name, credit card and/or other information if you decide to purchase and/or use a product or service. You may, however, visit our Site anonymously.

IsDown collects information under the direction of its Clients, and has no direct relationship with the individual End Users whose personal data it processes. IsDown works with its Clients to help them provide notice to their End Users concerning the purpose for which personal information is collected.

IsDown does not process or store any Clients data regarding Payment Methods (like credit cards).

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

We may collect and process aggregated information that does not include Personal Information and we may otherwise disclose Non-Identifying Information and Log Data with third parties for behavioral advertising, industry analysis, demographic profiling, and other purposes. Any aggregated information shared in these contexts will not contain any Personal Information.

How do we protect your information?

The security of your personal information (Clients and End Users) information is important to us. When you enter sensitive information (such as login credentials) we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact support [at]

Access and Choice regarding Data Controlled by our Clients

IsDown has no direct relationship with the individuals whose personal data it processes. An individual End User who seeks access, who seeks to correct, amend, delete inaccurate data or withdraw consent to further contact should direct his/her query to the IsDown Client (the data controller). If the Client requests IsDown to remove the data, we will respond to their request within 30 days.

Log Files/Tracking Service

As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to analyze trends, to administer the Site, to track End Users movements around Client Sites and to gather demographic information about our user base as a whole. We do link this automatically collected data to cookies which are not considered personal information. IP addresses are not tied to personal information.

We may share non-aggregate, non-personal Usage Information , including End Users segments, with third parties. We may use this information to provide advertisements, campaigns, promotions or other services about goods and services likely to be of greater interest to End Users. Information collected through this process may be used to influence which types of marketing messages End Users receive across Client Sites. We may also share aggregate statistical information about our services with third parties. We do not provide any personal information to these third parties. The possible use of cookies and pixel tags by these third-party advertisers, publishers, and ad networks are subject to their own privacy policies. We are not responsible for the information practices of these third parties.

Google Analytics Usage

This web site uses Google Analytics, a web analysis service of Google Inc. ("Google"). Google Analytics uses what are known as "cookies", text files, which are stored on your computer and make it possible to analyse the use of the web site. The data produced by the cookie concerning your use of this web site is usually transmitted to a Google server in the USA and stored there. In the event that IP anonymisation is activated on this web site however, your IP address will be abbreviated by Google within the Member States of the European Union or in other states which are contractual parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and abbreviated there. Google will use this information on behalf of the operator of this web site, in order to evaluate your use of the web site, in order to compile reports on web activities and in order to provide further services linked to use of the web site and of the Internet as regards the web site operator. The IP address of your browser, which is transmitted by Google Analytics, shall not be merged with other Google data. You can prevent the storage of cookies by configuring your browser software; however, we should like to point out that in this case it is possible that some of the functions on this web site may not operate to their full extent. In addition, you can prevent the data (including your IP address) produced by the cookie and related to your use of the web site being logged by Google and also prevent Google from processing this data by downloading and installing the browser plug-in available on the following link:

Do we disclose any information to outside parties?

We do not share personal information of Clients to any third party. We may share End Users personal information with Clients and third parties only in the ways that are described in this privacy statement. If as an an End User you do not want us to share your personal information with these companies you may opt out or delete your account by contacting us at support [at]

We may provide or transfer your personal information to companies that provide services to help us with our business activities such as sending emails or offering customer service. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our Clients. These companies are authorized to use your personal information only as necessary to provide these services to us.

We may also disclose your personal information as required by law, such as to comply with a subpoena, or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request to any other third party with your prior consent to do so.

If IsDown is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information, to any other third party with your prior consent to do so.

How Long We Keep Your Personal Information

We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. If your personal information is no longer required, we will delete it or make it anonymous by removing all details that identify you.

However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or statistical purposes.


Cookies are a feature of web browser software that allow web servers to recognize the computer used to access a Site. IsDown uses cookies to enable our systems to recognize your browser, simplify subsequent interactions with IsDown and streamline your use of the Service.

Changes to our Privacy Policy

We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the email address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

About us

If you wish to contact us for any reason, (for example, if you have any queries, or if you wish to exercise any of your rights under this policy) please contact us at