Outage in FreshService
Issue in creating service requests using catalog items.
Resolved Minor
September 24, 2026 - Started 5 days ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
A subset of FreshService customers experienced issues submitting service requests via catalog items, specifically when the "Request For" field had conditions configured. The incident affected the Service Request ticketing component and lasted approximately 2.7 hours. The engineering team investigated and worked to restore normal service.
A subset of customers is currently experiencing issues when attempting to submit service requests using catalog items. The issue occurs only when there are Conditions configured for the 'Request For' field for the Service Catalog Items. Our team is actively investigating the root cause and working to restore normal service as quickly as possible.
Components affected
FreshService Ticket - Service Request FreshService Ticket - Service Request FreshService Ticket - Service RequestTrusted by 1,000+ teams
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