Outage in FreshService
Degraded Performance in Freshservice
Resolved Minor
September 02, 2026 - Started 13 days ago
- Lasted 24 minutes
Incident Report
Summary AI Generated
**Incident Summary:** Freshservice experienced degraded performance affecting access to the Self-Service Portal across three regions — AP-SOUTH-1, EU-CENTRAL-1, and US-EAST-1 — with impact beginning at staggered times starting at 9:00 AM IST. The incident lasted approximately 24 minutes before resolution. No user reports were provided regarding customer impact beyond access disruption to the support portal.
We are currently investigating an issue impacting access to the Support Portal.
Customers began experiencing the issue at the following times:
AP-SOUTH-1 : 9:00 AM IST
EU-CENTRAL-1 : 11:00 AM IST
US-EAST-1 : 5:00 PM IST
Our team is actively investigating the issue and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available.
Components affected
FreshService Self-service portal FreshService Self-service portal FreshService Self-service portalTrusted by 1,000+ teams
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