Outage in FreshService
Issue with Global search
Resolved Minor
October 09, 2026 - Started 4 days ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
FreshService experienced a minor outage affecting its global search functionality, where ticket-related searches returned no results. The issue was isolated to the Search component and lasted approximately 1.2 hours. The team investigated and worked to restore normal search functionality.
We are investigating an issue where ticket related global search is returning no results. We are working to restore it.
Components affected
FreshService SearchTrusted by 1,000+ teams
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