Outage in FreshService
Issue with Resolution Note tab
Resolved Minor
September 10, 2026 - Started 5 days ago
- Lasted 12 minutes
Incident Report
Summary AI Generated
A bug in FreshService caused the Resolution Note tab to become stuck in a loading state on the Ticket Edit page for some customers. This prevented affected users from editing ticket properties, resolving tickets, and triggered unexpected Business Rule behavior. The incident lasted 12 minutes before being resolved.
We are currently investigating an issue affecting a subset of customers where the Resolution Note tab remains stuck in a loading state on the Ticket Edit page. As a result, customers may be unable to edit ticket properties or resolve tickets, and Business Rules may not execute as expected.
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