Outage in FreshService
Performance Degradation in Freshservice
Resolved Minor
July 21, 2026 - Started 14 days ago
- Lasted 32 minutes
Incident Report
Summary AI Generated
Freshservice experienced a 32-minute performance degradation affecting multiple core components, including the Dashboard, Tickets, In-App Notifications, Search, and Workflow. Users encountered unexpected behaviour and delays across the platform while the team investigated the root cause. The incident was classified as minor and resolved within the same timeframe.
We are currently investigating reports of performance degradation. Our team is actively looking into the root cause. You may experience unexpected behaviour or delays while using the platform. We will post another update soon.
Components affected
FreshService Workflow FreshService In-App Notifications FreshService Dashboard FreshService Tickets FreshService SearchTrusted by 1,000+ teams
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