Outage in FreshService
Issue with IMAP for Microsoft Mail Servers
Resolved Minor
August 31, 2026 - Started about 19 hours ago
- Lasted about 16 hours
Incident Report
Summary AI Generated
A 16.3-hour incident affected FreshService's incoming email functionality for customers using Microsoft custom mail servers, preventing users from authenticating their mailboxes and syncing incoming emails. The issue was classified as minor and impacted the incoming email component across multiple instances.
We’re facing issue with incoming emails for customers who are using Microsoft custom mail server. Users may be unable to authenticate their mailboxes or sync incoming emails.
Components affected
FreshService Incoming email FreshService Incoming email FreshService Incoming email FreshService Incoming emailTrusted by 1,000+ teams
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