Outage in FreshService
Issue with Third-Party Service Provider
Resolved Minor
May 07, 2026 - Started 16 days ago
- Lasted about 5 hours
Incident Report
Summary AI Generated
FreshService experienced a partial outage affecting nearly all platform components including dashboards, ticketing, email, notifications, and mobile access due to a cloud provider issue in the US-East-1 region. The outage lasted 5 hours and impacted core functionality across the service desk platform. The issue was resolved through collaboration with the cloud provider to mitigate the regional infrastructure problem.
We are currently observing a partial outage within our cloud provider’s US-East-1 region, which may be impacting Freshworks services. Our team is actively working with the cloud provider to assess the impact and mitigate the issue. Further updates will be shared as more information becomes available.
Components affected
FreshService Search FreshService Problems FreshService Agent Portal FreshService Assets FreshService Self-service portal FreshService Sandbox FreshService In-App Notifications FreshService Mobile App FreshService Solutions FreshService Reporting FreshService Marketplace FreshService Automation FreshService Changes FreshService Dashboard FreshService Custom Objects FreshService Alert Management FreshService Workflow FreshService Outgoing email FreshService Project Management FreshService Billing FreshService Ticket - Service Request FreshService Mobile Notifications FreshService Releases FreshService Authentication FreshService Tickets FreshService Incoming email FreshService APITrusted by 1,000+ teams
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