Outage in FreshService
Performance Degradation in US Region
Resolved Minor
June 10, 2026 - Started 3 days ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
FreshService experienced performance degradation in the US region affecting core functionality including note creation, ticket replies to external channels, and contact/company management operations. The incident impacted multiple components including Tickets, Changes, Problems, Releases, Assets, and Service Requests for 1.2 hours. The engineering team resolved the intermittent issues that were causing these operational disruptions.
We are currently experiencing intermittent issues with note creation, replying from tickets to other channels, and creating, updating, or listing contacts and companies (including deletion). Our engineering team is actively working to resolve these issues with high priority.
Components affected
FreshService Tickets FreshService Changes FreshService Problems FreshService Releases FreshService Assets FreshService Ticket - Service RequestTrusted by 1,000+ teams
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