Outage in FreshService
Issue with Alert Workflow Execution
Resolved Minor
March 30, 2026 - Started about 1 month ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
FreshService experienced an issue with Alert Workflow execution that prevented workflows from running properly for 2 hours. The problem was isolated to the Workflow component, specifically affecting alert-based automation processes. The engineering team worked to debug and restore full functionality to the affected workflow system.
We have identified an issue specifically affecting the execution of Alert Workflows. Our engineering team is currently focused on debugging this component to restore full functionality. We will provide a further update as soon as the root cause is identified.
Components affected
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