Outage in FreshService
Incoming Email Delays for Custom Mailboxes
Resolved Minor
March 16, 2026 - Started about 2 months ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
FreshService experienced a Microsoft Graph API issue that caused delays and disruptions in processing incoming emails for customers using Graph-based custom mailboxes. The incident lasted 3.3 hours and specifically impacted the incoming email functionality. The service has since been restored to normal operation.
We are currently experiencing an issue with the Microsoft Graph API, which is impacting the processing of incoming emails and may cause delays or disruptions. This issue specifically affects customers using Graph-based custom mailboxes.
Components affected
FreshService Incoming email FreshService Incoming email FreshService Incoming email FreshService Incoming emailTrusted by 1,000+ teams
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