Outage in FreshService
Intermittent Connectivity Issues with Custom Mailboxes
Resolved Minor
April 20, 2026 - Started about 1 month ago
- Lasted 15 days
Incident Report
Summary AI Generated
FreshService experienced intermittent connectivity issues affecting a subset of customers using Microsoft custom mailboxes, impacting incoming email functionality. The incident lasted approximately 15 days and affected the incoming email component. A temporary workaround was available by reauthenticating the mailbox connection to restore access.
We are currently observing an issue affecting a subset of customers using Microsoft custom mailboxes, resulting in intermittent connectivity issues. As a workaround, reauthenticating the mailbox connection may help restore access. We are actively monitoring the situation and will share further updates as more information becomes available.
Components affected
FreshService Incoming email FreshService Incoming email FreshService Incoming email FreshService Incoming emailTrusted by 1,000+ teams
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