Outage in FreshService
Performance degradation issue with Self-service portal
Resolved Minor
April 22, 2026 - Started 8 days ago
- Lasted about 4 hours
Incident Report
Summary AI Generated
FreshService experienced performance degradation with their Self-service portal, where the Service Bot integrated with Microsoft Teams was not responding properly and returning errors during user interactions. The issue affected the Self-service portal functionality for 4 hours while teams worked to investigate and restore full service. The incident was classified as minor severity and has been resolved.
We are currently experiencing issues with the Self Service portal. The Service Bot integrated with Microsoft Teams (Virtual Agent) is not responding as expected and may return errors during interactions. Our teams are actively investigating the issue and working to restore full service. Further updates will be shared as progress is made.
Components affected
FreshService Self-service portal FreshService Self-service portal FreshService Self-service portal FreshService Self-service portalTrusted by 1,000+ teams
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