Is Zendesk Down? Check current status

Check if Zendesk is down, official outages, user-reported issues, and outages map.

Current Zendesk status

Zendesk is working normally

Updated from Zendesk official status page

Zendesk not working for you?

Zendesk service health. Issues reported in the last 24 hours

Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Working Normally
Possible Incident
Confirmed Outage
Zendesk Outage Map

View Zendesk Reports Map

Track Zendesk on your status page

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  • Track status changes in real-time
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Zendesk recent outages and downtime history

IsDown has tracked 442 incidents since started monitoring Zendesk status in May 2021. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Zendesk outages and also issues that we're started by a spike in crowdsource reports.

Date Incident Duration
Oct 20, 2025
03:12 AM EDT
Major
Multiple Zendesk Services Affected
about 15 hours
Oct 18, 2025
08:40 AM EDT
Major
Mail Processing Delays
about 2 hours
Oct 14, 2025
02:48 PM EDT
Minor
Pod 13 SunCo Messaging Delays
about 5 hours
Oct 13, 2025
09:31 AM EDT
Major
Inbound emails via Gmail Connector failing to make it to Zendesk
about 9 hours
Oct 09, 2025
08:20 PM EDT
Major
Some customers have been encountering an error "talk is unavailable" when using Zendesk Talk
about 24 hours
Oct 08, 2025
01:19 PM EDT
Major
Omnichannel routing issues on Pod 27
about 2 hours
Oct 08, 2025
02:12 AM EDT
Major
Some customers experiencing issues accessing/loading dashboard reporting in Zendesk Analytics
about 6 hours
Oct 07, 2025
05:58 AM EDT
Major
Customers having difficulty submitting and updating tickets.
about 3 hours
Oct 06, 2025
10:13 AM EDT
Major
WFM is not loading for multiple customers.
about 2 hours
Sep 22, 2025
01:53 AM EDT
Major
Inbound email processing is failing for some customers due to a certificate error.
about 8 hours
Sign up to check more outage history

Looking to track Zendesk outages?

  • Monitor external dependencies in one status page
  • Track status changes in real-time
  • Keep your team or customers informed
  • Create private or public status pages

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User comments about Zendesk status

See what users are saying about Zendesk issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.

  • Unable to take or decline a call. Unable to make outgoing calls..

  • Unable to use software to accept or dial a call.

  • Kat - ZenSell phone is not working for the past hour..

    Sell

  • Carly - loading extremely slow, after several refreshes.

  • Josh - Not working on integrated apps .

  • Daniel - Customer (end user) login URL reports 'page not found'. This is for 48 hours. It just DOES NOT WORK..

  • bob - cant sent emails, cant convert leads.

  • Kyle - When attempting to open Zendesk Explore I get a "network error" on all of my graphs..

    Explore

  • Adam - Zendesk Messenger (chatbot) is down on their site and ours (SeatGeek).

  • Dillon - I can't connect to live chat on any casino websites.

Users who monitor Zendesk status also monitor these services

Users are monitoring tens of services with IsDown. Here are some that are monitored together with Zendesk. With IsDown you can get a bird's eye view of all your dependencies and how they are performing.

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MINOR
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Datadog US1

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Microsoft 365

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View all services Start Monitoring Your Dependencies
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Customer service platform that offers tools for support, chat, call center solutions, analytics, CRM, and customizable applications to enhance customer interactions.

Monitoring Zendesk since May 2021

Tracking 9 Zendesk services and regions

Need help? Try here:
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Support at website.
Check their status page.

65 incidents in 2025

How to monitor the status of Zendesk and all your dependencies?

IsDown is a status page aggregator that monitors if Zendesk and all your dependencies are experiencing issues. We combine the status of all the services you dependent and provide a clear view of all your vendors health in one place. We not only monitor official information but also crowdsourced reports. That means that even when Zendesk, per example, doesn't report an outage, you will still be notified if other users are experiencing issues.

How IsDown monitors Zendesk?

IsDown monitors Zendesk health in almost real-time

Every few minutes we go to the status page of Zendesk (and 4,522+ other services) and check if they are experiencing issues. We collect the status and outage information of Zendesk's 9 components. Also, we not only monitor official sources but also user reports. Sometimes or a lot of times vendors take some time to report an incident, so by monitoring user reports we're able to alert you early.

The moment an issue is detected in Zendesk, IsDown sends an alert and updates your status page

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Zendesk and other services.

What you get when monitoring Zendesk with IsDown

Track Zendesk incidents and downtimes by severity

IsDown checks Zendesk official status page for major/minor outages or downtimes. A major outage is when Zendesk experiences a critical issue that severely affects one or more services/regions. A minor incident is when Zendesk experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a Zendesk outage, we send you an alert and update your dashboard and status page.

Get alerted as soon as users reports problems with Zendesk

Zendesk and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.

All the details of Zendesk outages and downtimes

IsDown collects all information from the outages published in Zendesk status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Only get alerted on the Zendesk outages that impact your business

IsDown monitors Zendesk and all their 9 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

One platform to monitor all your external dependencies

Our tool was build to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor Zendesk but also 4,522 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.

Monitor Zendesk and all your external dependencies in real-time

Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird-eye view and share it with your team.

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Get notified imediatelly when there's an issue with Zendesk or other services

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Zendesk and other services.

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Send outage information from Zendesk and other services to your tools

IsDown integrates with 20+ tools. Connect the status of Zendesk and 4,522 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.

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Share Zendesk status in your status page

Create a status page that can easily be access by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is Zendesk down?'

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Zendesk Downdetector vs IsDown

While Downdetector relies on user-submitted reports to detect Zendesk outages, IsDown monitors Zendesk's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:

Features
Downdetector
Official Zendesk status page monitoring with real-time incident details.
Monitor 4,522+ services including Zendesk in a single dashboard.
Instant Zendesk outage alerts sent to Slack, Teams, PagerDuty, and more.
Combined monitoring of Zendesk official status and user-reported issues.
Maintenance feed for Zendesk
Granular alerts filtering by Zendesk components and regions.
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Frequently Asked Questions

Is Zendesk down today?

Zendesk isn't down. You can check Zendesk status and incident details on the top of the page. IsDown continuously monitors Zendesk official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Zendesk status?

Zendesk is currently operational. You can check Zendesk status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Zendesk outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Zendesk down today or just slow?

Currently there's no report of Zendesk being slow. Check on the top of the page if there are any reported problems by other users.

How are Zendesk outages detected?

IsDown monitors the Zendesk official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Zendesk having an outage right now?

Zendesk last outage was on October 20, 2025 with the title "Multiple Zendesk Services Affected"

How to check if Zendesk is down?

Why use IsDown to monitor Zendesk instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Zendesk and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring Zendesk?

IsDown and DownDetector help users determine if Zendesk is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Zendesk's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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