Is Zendesk Chat Down? Check current status

Check if Zendesk Chat is down, official outages, user-reported issues, and outages map.

Current Zendesk Chat status

Zendesk Chat is working normally

Updated from Zendesk official status page

Zendesk Chat not working for you?

Zendesk Chat service health. Issues reported in the last 24 hours

Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Working Normally
Possible Incident
Confirmed Outage
Zendesk Outage Map

View Zendesk Reports Map

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Zendesk Chat recent outages and downtime history

IsDown has tracked 29 incidents for Zendesk Chat since started monitoring Zendesk status in May 2021. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Zendesk Chat outages and also issues that we're started by a spike in crowdsource reports.

Date Incident Duration
Oct 20, 2025
09:12 AM CEST
Major
Multiple Zendesk Services Affected
about 15 hours
Jun 09, 2025
09:20 AM CEST
Minor
Support Search issues on Pod 25
about 10 hours
Apr 21, 2025
12:57 PM CEST
Minor
UAE users (under Pod 17,18,28 and 29) are experiencing error when accessing Zendesk Instance
about 3 hours
Apr 16, 2025
07:00 AM CEST
Major
Performance issues in multiple products on Pod 25
about 1 hour
Mar 26, 2025
07:39 AM CET
Minor
Chat customers in pod18 are unable to use chat features
about 1 hour
Mar 20, 2025
04:25 PM CET
Major
Issues connecting to Zendesk Products
4 days
Feb 13, 2025
03:40 PM CET
Major
support.zendesk.com ChatBot Failover
about 2 hours
Jan 16, 2025
10:52 AM CET
Minor
Issues with Chat including potential to fail ticket creation for customers on POD 19
about 2 hours
Jan 13, 2025
12:31 PM CET
Minor
Messaging Triggers may not executed on POD17
43 minutes
Nov 24, 2024
10:18 PM CET
Major
Performance issues for some customers on POD 17
about 1 hour
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  • Track outages in real-time
  • Keep your team or customers informed
  • Create private or public status pages

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User comments about Zendesk Chat status

See what users are saying about Zendesk Chat issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.

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Chat service in Zendesk enables real-time messaging support for customers, facilitating instant communication and support directly through the platform.

Monitoring Zendesk since May 2021

Chat is part of Zendesk. Check the Zendesk's status.

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9 incidents in 2025

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Frequently Asked Questions

Is Zendesk Chat down today?

Zendesk Chat isn't down. You can check Zendesk Chat status and incident details on the top of the page. IsDown continuously monitors Zendesk Chat official status page every few minutes. In the last 24 hours, there were 1 outages reported.

What is the current Zendesk Chat status?

Zendesk Chat is currently operational. You can check Zendesk Chat status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Zendesk Chat outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Zendesk Chat down today or just slow?

Currently there's no report of Zendesk Chat being slow. Check on the top of the page if there are any reported problems by other users.

How are Zendesk Chat outages detected?

IsDown monitors the Zendesk Chat official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Zendesk Chat having an outage right now?

Zendesk Chat last outage was on October 20, 2025 with the title "Multiple Zendesk Services Affected"

How IsDown compares to DownDetector when monitoring Zendesk?

IsDown and DownDetector help users determine if Zendesk is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Zendesk's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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