Zendesk Guide Status. Is Zendesk Guide Down?

Check if Zendesk Guide is down, official outages, user-reported issues, and outages map.

Is Zendesk Guide down right now?

Zendesk status updated

Zendesk Guide is working normally

IsDown checked Zendesk Guide status on at , and appears to be operational. We've received 0 user reports in the past 24 hours. IsDown collects in real-time Zendesk Guide status data from official sources and user reports.

Zendesk Guide not working for you?

Monitor Zendesk + All Your Vendors with IsDown

Be the first to know when Zendesk is down. Get automated alerts via Slack, Teams, Datadog, PagerDuty and more for future outages.

Get Outage Alerts

Join 1,000+ teams monitoring their stack with IsDown.

Zendesk Guide service health. Issues reported in the last 24 hours

Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Working Normally
Possible Incident
Confirmed Outage
Zendesk Outage Map

View Zendesk Reports Map

Zendesk Guide recent outages and downtime history

IsDown has tracked 24 incidents for Zendesk Guide since started monitoring Zendesk status in May 2021. We collect data from 4600+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Zendesk Guide outages and also issues that we're started by a spike in crowdsource reports.

Date Incident Duration
Oct 27, 2025
03:33 PM UTC
Major
[Knowledge] Requests ticket submission issues
about 2 hours
May 26, 2025
02:17 AM UTC
Minor
Customers experiencing issue with the Admin button missing in the Knowledge page
about 1 hour
Apr 21, 2025
10:57 AM UTC
Minor
UAE users (under Pod 17,18,28 and 29) are experiencing error when accessing Zendesk Instance
about 3 hours
Mar 20, 2025
03:25 PM UTC
Major
Issues connecting to Zendesk Products
4 days
Mar 11, 2025
04:53 PM UTC
Major
Issues updating or creating Guide Articles
19 minutes
Mar 10, 2025
03:54 AM UTC
Minor
Customers getting garbled text in Guide Search results and articles for Korean and Japanese contents
about 19 hours
Mar 04, 2025
06:05 PM UTC
Major
support.zendesk.com help center search returns no result
21 minutes
Feb 28, 2025
11:23 AM UTC
Major
Help Center down for customers across on multiple PODs with 429 errors.
about 1 hour
Feb 13, 2025
07:00 PM UTC
Minor
[Pod 13] Unable to Publish Guide Article Updates
about 1 hour
Feb 05, 2025
10:50 AM UTC
Major
[Guide] Customers receiving "Unsupported media type" error when signing into Help Center from mob...
about 1 hour
Sign up to check more outage history

Be the first to know when Zendesk Guide goes down

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial

User comments about Zendesk Guide status

See what users are saying about Zendesk Guide issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.

No comments yet

Guide is a knowledge management component of Zendesk that allows businesses to create help centers and self-service content for customers.

Monitoring Zendesk since May 2021

Guide is part of Zendesk. Check the Zendesk's status.

Need help? Try here:
Reach out in social media at X account.
Support at website.
Check their status page.

10 incidents in 2025

Frequently Asked Questions

Is Zendesk Guide down today?

Zendesk Guide isn't down. You can check Zendesk Guide status and incident details on the top of the page. IsDown continuously monitors Zendesk Guide official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Zendesk Guide status?

Zendesk Guide is currently operational. You can check Zendesk Guide status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Zendesk Guide outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Zendesk Guide down today or just slow?

Currently there's no report of Zendesk Guide being slow. Check on the top of the page if there are any reported problems by other users.

How are Zendesk Guide outages detected?

IsDown monitors the Zendesk Guide official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Zendesk Guide having an outage right now?

Zendesk Guide last outage was on October 27, 2025 with the title "[Knowledge] Requests ticket submission issues"

How IsDown compares to DownDetector when monitoring Zendesk?

IsDown and DownDetector help users determine if Zendesk is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Zendesk's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

Ready to monitor Zendesk Guide and all your external dependencies?

Start Monitoring in 5 minutes

14-day free trial · No credit card required · No code required