What is Zendesk Guide current status?

Zendesk Guide is currently operational. You can check Zendesk Guide status and current incidents and outages on the top of the page. The status is updated in almost real-time, and you can see the issues affecting customers.

How to monitor or check Zendesk Guide status?

You can use IsDown service or go to Zendesk official status page. Some accounts also use Twitter to communicate the status.

How can I be notified when Zendesk Guide is having issues or undergoing maintenance?

You can create an account in IsDown and monitor multiple services or subscribe for updates on the official status page. IsDown will send you a notification in real-time when Zendesk Guide has issues. Zendesk official status page might also offer notification options such as email, SMS, or Slack.

Is Zendesk Guide down? Check Zendesk Guide status and user reports

Q: Is Zendesk Guide down today?

Zendesk Guide was not down today according to the official status page. In the last 24 hours, there were 0 outages reported. IsDown continuously monitors the Zendesk status page, looking for the latest outages and issues affecting customers. Check all recent outages in the section 'Latest Zendesk Guide outages, issues and problems' at the top of the page.

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Zendesk Guide service health. Issues reported in the last 24 hours

Working Normally

Possible Incident

Confirmed Outage

This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more Zendesk status data.

View Zendesk Outage Reports Map

Recent Zendesk Guide Outages and Downtime History

IsDown has tracked 23 incidents for Zendesk Guide since started monitoring Zendesk status in May 2021. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage.

Date	Status	Incident	Duration
May 25, 2025 10:17 PM EDT	Minor	Customers experiencing issue with the Admin button missing in the Knowledge page	about 1 hour
Apr 21, 2025 06:57 AM EDT	Minor	UAE users (under Pod 17,18,28 and 29) are experiencing error when accessing Zendesk Instance	about 3 hours
Mar 20, 2025 11:25 AM EDT	Major	Issues connecting to Zendesk Products	4 days
Mar 11, 2025 12:53 PM EDT	Major	Issues updating or creating Guide Articles	19 minutes
Mar 09, 2025 11:54 PM EDT	Minor	Customers getting garbled text in Guide Search results and articles for Korean and Japanese contents	about 19 hours
Mar 04, 2025 01:05 PM EST	Major	support.zendesk.com help center search returns no result	21 minutes
Feb 28, 2025 06:23 AM EST	Major	Help Center down for customers across on multiple PODs with 429 errors.	about 1 hour
Feb 13, 2025 02:00 PM EST	Minor	[Pod 13] Unable to Publish Guide Article Updates	about 1 hour
Feb 05, 2025 05:50 AM EST	Major	[Guide] Customers receiving "Unsupported media type" error when signing into Help Center from mob...	about 1 hour
Dec 11, 2024 06:20 PM EST	Major	Zendesk AI Degradation	about 5 hours

Zendesk Guide problems reported by users

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Guide is a knowledge management component of Zendesk that allows businesses to create help centers and self-service content for customers.

Monitoring Zendesk since May 2021

Guide is part of Zendesk. Check the Zendesk's status.

9 incidents in 2025

Zendesk Guide outages in the last 28 days

September 2025 - October 2025

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Number of Incidents

0 issues

Last incident

142 days ago

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Frequently Asked Questions

Is Zendesk Guide down today?

Zendesk Guide isn't down. You can check Zendesk Guide status and incident details on the top of the page. IsDown continuously monitors Zendesk Guide official status page every few minutes. In the last 24 hours, there were 1 outages reported.

What is the current Zendesk Guide status?

Zendesk Guide is currently operational. You can check Zendesk Guide status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Zendesk Guide outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Zendesk Guide down today or just slow?

Currently there's no report of Zendesk Guide being slow. Check on the top of the page if there are any reported problems by other users.

How are Zendesk Guide outages detected?

IsDown monitors the Zendesk Guide official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Zendesk Guide having an outage right now?

Zendesk Guide last outage was on May 25, 2025 with the title "Customers experiencing issue with the Admin button missing in the Knowledge page"

Zendesk down for everyone or just me?

Check on the top of the page if there are any reported problems by other users.
Reach out to their Twitter account.
Find their support at their official website.
Find their support contact at their official status page.

How IsDown compares to DownDetector when monitoring Zendesk?

IsDown and DownDetector help users determine if Zendesk is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Zendesk's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

Want to be informed about Zendesk status changes?

IsDown offers an easy way to monitor Zendesk with maximum flexibility

Major Outages Notifications

IsDown monitors Guide for major outages. A major outage is when Guide experiences a critical issue that severely affects one or more services/regions. When Zendesk marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors Zendesk status page for minor outages. A minor outage is when Guide experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in Zendesk status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Component Filtering

IsDown monitors Zendesk and all their 9 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Detection

Zendesk and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.

Zendesk Guide Status. Is Zendesk Guide Down?

Is Zendesk Guide down right now? What's the current status?

Having problems with Zendesk Guide?