Is Intercom US Down? Check current status

Check if Intercom US is down, official outages, user-reported issues, and outages map.

Current Intercom US status

Intercom US is working normally

Updated from Intercom US official status page

Intercom US not working for you?

Intercom US service health. Issues reported in the last 24 hours

Working Normally
Possible Incident
Confirmed Outage

This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more Intercom US status data.

Intercom US Outage Map

View Intercom US Outage Reports Map

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Intercom US recent outages and downtime history

IsDown has tracked 311 incidents since started monitoring Intercom US status in April 2020. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage.

Date Incident Duration
Oct 17, 2025
12:52 PM WEST
Major
Intercom in USA region down/slow
We're investigating Intercom being down.
18 minutes
Oct 01, 2025
10:24 AM WEST
Minor
Intercom messenger not working with Safari 26 in privacy mode
Safari 26 has broken the Intercom messenger when "Advanced Tracking and Fingerprinting Protection...
about 1 hour
Sep 23, 2025
06:34 PM WEST
Minor
Increased latency for a subset of customers
We're seeing issues with Intercom for a subset of customers who will experience increased latency...
about 2 hours
Sep 23, 2025
10:33 AM WEST
Major
Facebook integration issues
We're seeing issues with our connection to Facebooks API endpoints resulting in conversations fai...
about 5 hours
Sep 10, 2025
05:42 PM WEST
Minor
Fin not replying to conversations
We're observing issues with Fin replying to conversations. The team is actively investigating and...
19 minutes
Sep 05, 2025
02:51 PM WEST
Minor
Messenger not loading on Shopify Admin Pages
We're seeing issues where the Messenger isn't loading on Shopify Admin pages Our team is aware an...
24 minutes
Sep 04, 2025
11:41 AM WEST
Minor
Conversations not loading correctly in the Inbox
We're seeing issues with the inbox where conversations are not loading fully. Our team is aware a...
21 minutes
Sep 02, 2025
08:20 AM WEST
Minor
Elevated errors and latency in the Intercom Inbox
We're seeing issues with conversations where replies aren't sending, they're not being closed and...
about 1 hour
Aug 28, 2025
04:13 PM WEST
Minor
Intercom experiencing performance degradation
Since ~14:15 UTC we're seeing issues with the snooze feature and some outbound features. Our team...
about 1 hour
Aug 25, 2025
08:51 AM WEST
Major
Intercom inbox latency and errors
We're seeing issues with the Intercom inbox in the USA region. Our team is aware and investigatin...
about 1 hour
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Intercom US reported issues and comments

  • Jay - Login into the app is down.

  • Liz - Intercom will not allow users to login. Getting a blank screen saying "the website is under heavy load". Confirmed with entire chat support team..

  • Chelsey - Cannot get in. Message: "This website is under heavy load (request timed out)".

  • Ryan - It won't load or refresh for any of our users "This website is under heavy load (request timed out) We're sorry, too many people are accessing this website at the same time. We're working on this problem. Please try again later.".

  • Bob - Not working and loading slowly .

  • Costa - Very slow for some, crashing for others..

  • Mark - customer support overview not updating.

  • Daniel - Cannot access account - support bubble vanished - seems Intercom is down in some capacity..

  • Sathish - Slowness found and lag found on intecom.

  • CJ - Chat & help centre not working.

  • Ken - Messenger does not work, help center not operational.

  • Gerardas - We're having technical difficulties.

  • Gil - We can't send messages. Only receive .

  • vid - can't send a message, can't close a ticket, can't do anything atm.

  • El - Can't edit emails - images are not displayed, they cause errors or make the entire page collapse. I can't edit even text if an edited email had an image. It's been an hour of struggle.

  • M - Chats aren't loading, very laggy.

  • Amanda - Not loading, not sending messages, can't function within inbox at all. .

  • Matt - Can't connect at all, any service..

  • Diana - Intercom isn't loading for me.

  • peter - search not functioning, messages not sending.

  • Kirsten - The error of type 'None' is not recognized. It occurred with the message: Server Error and http_code: '500'. Please contact Intercom with these details..

  • Cora - Can't reply, can't add notes, can't view my inbox..

  • Sasikanth - Not able to assign conversations, replies not going out.

  • Laura - I cannot send a respond to the clients .

  • Zac - cannot reply to conversations.

  • Madde - Assign rules, cannot do anything with incoming chats, EU .

  • Anonymous - Messages can't be sent out.

  • aybars - cant send messages on intercom.

  • L - Cannot close or snooze messages .

  • A - Can't send messages.

Intercom US components or services current status

Component Status
Automations & AI Features OK
Help Desk & Help Center OK
Proactive Support OK
Platform OK
Developers OK

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Monitoring Intercom US since April 2020

Tracking 5 Intercom US services and regions

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56 incidents in 2025

Frequently Asked Questions

Is Intercom US down today?

Intercom US isn't down. You can check Intercom US status and incident details on the top of the page. IsDown continuously monitors Intercom US official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Intercom US status?

Intercom US is currently operational. You can check Intercom US status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Intercom US outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Intercom US down today or just slow?

Currently there's no report of Intercom US being slow. Check on the top of the page if there are any reported problems by other users.

How are Intercom US outages detected?

IsDown monitors the Intercom US official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Intercom US having an outage right now?

Intercom US last outage was on October 17, 2025 with the title "Intercom in USA region down/slow"

How to check if Intercom US is down?

Why use IsDown to monitor Intercom US instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Intercom US and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring Intercom US?

IsDown and DownDetector help users determine if Intercom US is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Intercom US's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

Why use IsDown to monitor Intercom US?

Compared to Intercom US's official status page IsDown offers way more control and visibility over what's going on.

  1. Monitoring not only Intercom US's official status page but also 4,522+ other services

    We aggregate the status of all the services you've dependent on. Have a clear view of all your dependencies and their status.

  2. We monitor not only official information but also crowdsourced reports

    We send you an alert whenever we detect a new incident from official sources or crowdsourced reports. You will be the first to know when there is an issue with your dependencies.

  3. Create a status pages or send the data to where you need it

    Aggregate all the status information in one status page (public or private). You can also send the information and alerts to your team's tools, such as Slack, Datadog, Microsoft Teams, PagerDuty, and more.

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