Live Intercom US status. See if Intercom US is down, view recent outages, and get real-time alerts when problems start.
Intercom US is operational
IsDown pulls data from Intercom US's status page every few minutes and collects user-reported issues. Refresh the page to see if there are any updates.
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 290 incidents since started monitoring Intercom US status in April 2020. We collect data from 4200+ services, and normalize the data to give you a clear picture of the impact of the outage.
9 days ago · lasted 10 minutes
We're seeing issues with Intercom where lots of services are down. Our team is aware and investigating the issue. We’ll update you here as soon as we have more information.
13 days ago · lasted about 2 hours
Some customers are experiencing issues when switching between workspaces. As a workaround for now try use a browser in incognito mode and refresh your browser cache. Our team is aware and investigating the issue. We’ll update you here as soon a...
16 days ago · lasted 28 minutes
A database issue has caused most Intercom features to break in the USA region for fewer than 1% of customers. We are working with our database provider to restore service.
We've tracked and collected 290 incidents since started monitoring Intercom US status
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Ryan
It won't load or refresh for any of our users "This website is under heavy load (request timed out) We're sorry, too many people are accessing this website at the same time. We're working on this problem. Please try again later."
Bob
Not working and loading slowly
Costa
Very slow for some, crashing for others.
Mark
customer support overview not updating
Daniel
Cannot access account - support bubble vanished - seems Intercom is down in some capacity.
Sathish
Slowness found and lag found on intecom
CJ
Chat & help centre not working
Ken
Messenger does not work, help center not operational
Gerardas
We're having technical difficulties
Gil
We can't send messages. Only receive
vid
can't send a message, can't close a ticket, can't do anything atm
El
Can't edit emails - images are not displayed, they cause errors or make the entire page collapse. I can't edit even text if an edited email had an image. It's been an hour of struggle
M
Chats aren't loading, very laggy
Amanda
Not loading, not sending messages, can't function within inbox at all.
Matt
Can't connect at all, any service.
Diana
Intercom isn't loading for me
peter
search not functioning, messages not sending
Kirsten
The error of type 'None' is not recognized. It occurred with the message: Server Error and http_code: '500'. Please contact Intercom with these details.
Cora
Can't reply, can't add notes, can't view my inbox.
Sasikanth
Not able to assign conversations, replies not going out
Laura
I cannot send a respond to the clients
Zac
cannot reply to conversations
Madde
Assign rules, cannot do anything with incoming chats, EU
Anonymous
Messages can't be sent out
aybars
cant send messages on intercom
L
Cannot close or snooze messages
A
Can't send messages
Isabel
When I send a new conversation, there's nothing in the email. It's null
Sandro
Our Intercom is down! We can not send e-mails or close tickets! Please help!!!
All Third-Party Status Pages in One Dashboard
Services commonly monitored together with Intercom US
Intercom US isn't down. You can check Intercom US status and incident details on the top of the page. IsDown continuously monitors Intercom US official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Intercom US is currently operational. You can check Intercom US status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Intercom US being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Intercom US official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Intercom US last outage was on May 19, 2025 with the title "Increased Error Rates and Elevated Latencies for Intercom"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Intercom US and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor Intercom US with maximum flexibility
IsDown monitors Intercom US for major outages. A major outage is when Intercom US experiences a critical issue that severely affects one or more services/regions. When Intercom US marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors Intercom US status page for minor outages. A minor outage is when Intercom US experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in Intercom US status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
IsDown monitors Intercom US and all their 5 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Intercom US and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
“Very happy with isDown. Setting up and managing the monitoring is straightforward. The customer support team has been excellent, always quick to answer questions and provide assistance.
I definitely recommend IsDown.”
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