Intercom US status updated
Intercom US is working normally
This chart shows the number of user-reported issues for Intercom US service health over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem.
See where users report Intercom US is down. The map shows recent Intercom US outages from around the world.
Intercom US Outage MapSee what users report when Intercom US is down and how Intercom US outages affect them.
Ned - Our admin portal will not load. The page time's out so we cannot see all the tickets or connect with our clients..
Brian - ERROR in browser: This website is under heavy load (request timed out) We're sorry, too many people are accessing this website at the same time. We're working on this problem. Please try again later..
Entire company users intercom and it is down for us all, internationally.
Intercom loads for a very long time, before eventually showing an error page saying "This website is under heavy load (request timed out). We're sorry, too many people are accessing this website at the same time. We're working on this problem. Please try again later..
US - Intercom is not loading or sending messages.
Cant login and if you can get any any action you take creates a black screen and wont load completely. Then it will try to refresh then kicks you out.
Intercom is logging people out..
romeo.sourceful@gmail.com - Intercom logged me out autmatically. and can't log in now. Seems that your system is down..
In the last 90 days, Intercom US had 10 incidents (2 major outages and 8 minor incidents) with a median duration of 1 hour 12 minutes.
Incidents
Major Outages
Minor Incidents
Median Resolution
Check Intercom US status history below. IsDown detects when Intercom US is down, tracking both official outages and user-reported issues.
| Title | Started At | Duration |
|---|---|---|
|
As of 12:30 UTC, the team started observing issues with our WhatsApp integration where inbound me...
|
Jan 20, 2026 at 04:40 PM UTC
|
about 3 hours |
|
We're seeing issues with Intercom's Inbox, Messenger and Fin due to operational issues in one of...
|
Jan 09, 2026 at 07:49 PM UTC
IsDown detected 8 minutes before official update
|
about 1 hour |
|
We're seeing delays with balanced assignment in the inbox. Our team is aware and investigating th...
|
Jan 06, 2026 at 05:22 PM UTC
|
23 minutes |
|
We're seeing authentication issues with the Intercom inbox web app, resulting in all users being ...
|
Jan 05, 2026 at 02:15 PM UTC
IsDown detected 2 minutes before official update
|
about 1 hour |
|
We're seeing outbound messages (emails, posts, etc.) unexpectedly create conversations in the inb...
|
Dec 11, 2025 at 02:05 PM UTC
|
about 3 hours |
|
We’re currently experiencing elevated error rates and increased latency affecting webhook deliver...
|
Dec 03, 2025 at 05:11 PM UTC
|
about 1 hour |
|
We've been seeing issues with increased errors and delays with user imports from CSV since 16.15 ...
|
Nov 20, 2025 at 01:36 AM UTC
|
about 11 hours |
|
The provider we use for "Quick Setup" TLS/SSL certificate hosting on Help Center is experiencing ...
|
Nov 18, 2025 at 12:08 PM UTC
|
about 3 hours |
|
We're seeing issues with emails sent via the Intercom REST API where any requests to send emails ...
|
Nov 12, 2025 at 07:45 PM UTC
|
9 minutes |
|
We're seeing issues with phone calls where they are not successfully connected to Teammates in th...
|
Nov 10, 2025 at 04:40 PM UTC
|
13 minutes |
Check if any Intercom US component is down. View the current status of 5 services and regions.
| Component | Status | Details |
|---|---|---|
| Automations & AI Features status | OK | View details |
| Developers status | OK | View details |
| Help Desk & Help Center status | OK | View details |
| Platform status | OK | View details |
| Proactive Support status | OK | View details |
Compare Intercom US status, outages, and service health against alternatives. See which services go down less often.
IsDown has monitored Intercom US continuously since April 2020, tracking this Customer Support & Success for 6 years. Over that time, we've documented 324 outages and incidents, averaging 4.7 per month. When Intercom US goes down, incidents typically resolve within 145 minutes based on historical data.
We monitor Intercom US's official status page across 5 components. IsDown interprets Intercom US statuses (operational and incident) to deliver precise health metrics and filter alerts by the components you actually use.
When Intercom US is down, IsDown combines official status data with user reports for early detection. Vendors often delay acknowledging problems, so user reports help us alert you before the official announcement.
Engineering and operations teams rely on IsDown to track Intercom US status and receive verified outage alerts through Slack, Teams, PagerDuty, or 20+ other integrations.
IsDown checks Intercom US's status page every few minutes, across all 5 components. We combine official status data with user reports to detect when Intercom US is down, often before the vendor announces it.
When Intercom US status changes, IsDown sends alerts to your preferred channels. Filter by severity to skip noise and focus on outages that affect your business.
IsDown checks Intercom US official status page for major/minor outages or downtimes. A major outage is when Intercom US experiences a critical issue that severely affects one or more services/regions. A minor incident is when Intercom US experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a Intercom US outage, we send you an alert and update your dashboard and status page.
Intercom US and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.
IsDown collects all information from the outages published in Intercom US status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
IsDown monitors Intercom US and all their 5 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Intercom US is just one of 5,451 services IsDown monitors. Add all your critical dependencies to one dashboard, get alerts when any service is down, and share a status page with your team.
Monitor Intercom US health alongside all your other vendors in a single view.
Get notified when Intercom US is down. Filter by severity to skip noise.
Route Intercom US outage alerts to Slack, Teams, PagerDuty, or webhooks.
Share Intercom US service status with your team or customers on a branded page.
Looking for Intercom US outage alerts like Downdetector? IsDown monitors Intercom US's official status page for verified incident data, not just user reports. Know exactly when Intercom US is down, which components are affected, and when service health is restored. Here's why official Intercom US status monitoring beats crowdsourced detection:
| Features | IsDown | Downdetector |
|---|---|---|
| Official Intercom US status page monitoring. Know when Intercom US is down with real time incident details. | ||
| Monitor 5,450+ services including Intercom US in a single dashboard. | ||
| Instant Intercom US outage alerts sent to Slack, Teams, PagerDuty, and more. | ||
| Combined monitoring: Intercom US official status plus user reports for early outage detection. | ||
| Maintenance feed for Intercom US | ||
| Granular alerts filtering by Intercom US components and regions. |
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Intercom US isn't down. You can check Intercom US status and incident details on the top of the page. IsDown continuously monitors Intercom US official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Intercom US is currently operational. You can check Intercom US status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Intercom US being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Intercom US official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Intercom US last outage was on January 20, 2026 with the title "WhatsApp Messages with Media not received"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Intercom US and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if Intercom US is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Intercom US's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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