Outage in Intercom US
Inbox Search degraded performance impacting some customers
Resolved Minor
July 22, 2025 - Started 8 days ago
- Lasted about 1 hour
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Outage Details
Since 19:18 UTC we are seeing issues with Inbox Search where some customers are getting missing or no data responses.
Our team is aware and investigating the issue. We’ll update you here as soon as we have more information.
Latest Updates ( sorted recent to last )
MONITORING
8 days ago - at 07/22/2025 08:26PM
Full recovered and operational as of 20:14 UTC. Small subset of customers data is behind for Inbox Search. ETA to fully backfill ~1 hour.
INVESTIGATING
8 days ago - at 07/22/2025 08:03PM
Since 19:18 UTC we are seeing issues with Inbox Search where some customers are getting missing or no data responses.
Our team is aware and investigating the issue. We’ll update you here as soon as we have more information.
Latest Intercom US outages
Intercom downtime - 21 days ago
Fin AI Agent degraded performance - about 1 month ago
Errors with Intercom - about 1 month ago
Errors with Intercom - about 1 month ago
Elevated Error Rates and Latencies for Inbox - about 1 month ago
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