Outage in Intercom US
Attachments using the Android SDK not working
Resolved Minor
March 11, 2026 - Started 20 days ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
Intercom experienced a 2.7-hour incident where attachment uploads failed for customers using the Android SDK. The team identified the root cause and released Android SDK version 17.4.7 as a mitigation for customers able to upgrade. A solution for customers unable to upgrade was also being developed during the incident resolution.
We are currently investigating reports of attachment uploads not working for customers using our Android SDK. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
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Latest Updates ( sorted recent to last )
IDENTIFIED
20 days ago - at 03/11/2026 04:20PM
We've released a new version of the Android SDK to mitigate this issue for customers who are in a position to upgrade to version 17.4.7 - https://github.com/intercom/intercom-android/releases/tag/17.4.7
Our Developer Docs have details on how to do so here: https://developers.intercom.com/installing-intercom/android/installation
For customers who can't upgrade - we are working on a solution to fix this too and will share more as we continue to work the incident.
IDENTIFIED
20 days ago - at 03/11/2026 04:03PM
We're continuing to work on a fix for this issue. We’ll update you here once we’ve confirmed our fix has been released.
IDENTIFIED
20 days ago - at 03/11/2026 03:20PM
We have identified the root cause of the issue and are implementing a fix. We’ll update you here once we have more to share.
INVESTIGATING
20 days ago - at 03/11/2026 02:43PM
We are currently investigating reports of attachment uploads not working for customers using our Android SDK. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
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