Outage in Intercom US
Fin is experiencing issues
Resolved Minor
April 21, 2026 - Started 8 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
Intercom's Fin service experienced difficulties for 1.7 hours, causing disruptions to the AI assistant functionality. The team identified the root cause and implemented a fix within approximately 30 minutes of investigation. The service was restored and placed under monitoring to ensure stable recovery.
Fin is currently experiencing difficulties. Our team is aware of the issue and are currently investigating. We will update you here when we have more information.
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Latest Updates ( sorted recent to last )
MONITORING
8 days ago - at 04/22/2026 12:55AM
We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.
IDENTIFIED
8 days ago - at 04/22/2026 12:03AM
We have identified the root cause of the issue and are implementing a fix. We’ll update you here once we’ve confirmed our fix has been effective.
INVESTIGATING
8 days ago - at 04/21/2026 11:30PM
Fin is currently experiencing difficulties. Our team is aware of the issue and are currently investigating. We will update you here when we have more information.
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