Degraded Performance Across Fin and Inbox Services

We are seeing signs of recovery for more affected customers and are continuing to monitor the situation closely. We will provide another update once we are confident that full recovery is complete.

We have implemented a fix and are seeing signs of recovery for some affected customers. We are continuing to monitor the situation closely and will provide another update once we are confident that the full recovery is complete.

We have identified the root cause of the issue and are implementing a fix. We’ll update you here once we’ve confirmed our fix has been effective.

We are currently investigating an issue affecting a small subset of customers.

Impacted customers may experience inbox loading issues, delays in conversation updates, assignment failures, issues applying attributes, problems sending or receiving messages, or Fin reply disruptions.

Our team is actively working to identify the root cause and mitigate the impact. We will provide updates here as soon as more information becomes available.