Outage in Intercom US
Delays in outbound email delivery
Minor
November 12, 2026 - Started about 7 hours ago
Incident Report
We're investigating reports that some outbound emails sent from Intercom aren't reaching recipients.
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Latest Updates ( sorted recent to last )
IDENTIFIED
about 6 hours ago - at 11/12/2026 10:01PM
We’ve confirmed that the delays are caused by an ongoing Microsoft outage, EX1550543: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect. Our email service provider is tracking their response to the outage on their own status page: https://status.sparkpost.com/incidents/37r4xk532jd6.
Any emails that fail to deliver are queued and will be retried periodically. Our team is monitoring the outage and will update as the situation develops.
INVESTIGATING
about 7 hours ago - at 11/12/2026 09:17PM
We're investigating reports that some outbound emails sent from Intercom aren't reaching recipients.
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