Outage in Intercom US
Increased errors and latency with Inbox
Resolved Minor
March 20, 2026 - Started 11 days ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
Intercom US experienced errors and increased latency affecting the Inbox service for 1.2 hours. The team investigated the root cause of the performance issues impacting user access to Inbox functionality. The incident was classified as minor and has been resolved.
We're seeing errors and latency issues with Intercom Inbox. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
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Latest Updates ( sorted recent to last )
INVESTIGATING
11 days ago - at 03/20/2026 07:32PM
We’re actively investigating errors and elevated latency affecting Inbox and working to identify the root cause. We’ll provide an update as soon as we have more information
INVESTIGATING
11 days ago - at 03/20/2026 06:43PM
We're seeing errors and latency issues with Intercom Inbox. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
Latest Intercom US outages
Attachments using the Android SDK not working - 20 days ago
Delays in conversation processing - 29 days ago
Fin Performance Degradation - about 1 month ago
Delays in sending emails from Intercom - about 1 month ago
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