Check if Intercom EU is down, recent outages, user-reported issues, and outages map.
Intercom EU is working normally
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 44 incidents since started monitoring Intercom EU status in June 2024. We collect data from 4484+ services, and normalize the data to give you a clear picture of the impact of the outage.
| Date | Status | Incident | Duration |
|---|---|---|---|
|
Sep 23, 2025
09:33 AM UTC
|
Major | Facebook integration issues | about 5 hours |
|
Sep 17, 2025
09:26 AM UTC
|
Minor | Help Center downtime in EU Hosting Region | 9 minutes |
|
Sep 15, 2025
10:43 AM UTC
|
Major | Errors in Intercom's EU hosting region | 14 minutes |
|
Sep 05, 2025
01:51 PM UTC
|
Minor | Messenger not loading on Shopify Admin Pages | 25 minutes |
|
Sep 04, 2025
10:41 AM UTC
|
Minor | Conversations not loading correctly in the Inbox | 21 minutes |
|
Aug 14, 2025
05:25 PM UTC
|
Minor | Help centers failing to load | 12 minutes |
|
Jul 30, 2025
10:11 AM UTC
|
Minor | Degraded experience in the Inbox | about 6 hours |
|
May 16, 2025
02:36 AM UTC
|
Major | Fin AI Agent outage in EU | 17 minutes |
|
May 08, 2025
09:08 PM UTC
|
Minor | Degraded performance in Instagram messaging | about 2 hours |
|
Apr 15, 2025
10:52 AM UTC
|
Minor | Increased Fin Error Rates & Latencies in Europe | about 1 hour |
No comments yet
| Component | Status |
|---|---|
| Automations & AI Features | OK |
| Help Desk & Help Center | OK |
| Proactive Support | OK |
| Platform | OK |
| Developers | OK |
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Monitoring Intercom EU since June 2024
Tracking 5 Intercom EU services and regions
25 incidents in 2025
Number of Incidents
5 issues
Last incident
7 days ago
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Intercom EU isn't down. You can check Intercom EU status and incident details on the top of the page. IsDown continuously monitors Intercom EU official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Intercom EU is currently operational. You can check Intercom EU status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Intercom EU being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Intercom EU official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Intercom EU last outage was on September 23, 2025 with the title "Facebook integration issues"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Intercom EU and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if Intercom EU is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Intercom EU's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor Intercom EU with maximum flexibility
IsDown monitors Intercom EU for major outages. A major outage is when Intercom EU experiences a critical issue that severely affects one or more services/regions. When Intercom EU marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors Intercom EU status page for minor outages. A minor outage is when Intercom EU experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in Intercom EU status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
IsDown monitors Intercom EU and all their 5 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Intercom EU and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
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