Outage in Intercom EU

Intercom Inbox is experiencing difficulties

Resolved Major

March 16, 2026 - Started 3 days ago - Lasted about 2 hours

Incident Report

Summary AI Generated

Intercom's Inbox service in the European hosting region experienced major difficulties for 2 hours, with users encountering timeout errors and heavy load messages when trying to access the platform. The service became inaccessible to users who received error messages stating the website was under heavy load with too many concurrent users. The inbox was restored and became accessible again at 16:07 UTC after investigation and resolution by the Intercom team.

The Intercom Inbox is experiencing difficulties in the European hosting region. Our team is aware of the issue and are currently investigating. We will update you here when we have more information.

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Latest Updates ( sorted recent to last )

MONITORING 3 days ago - at 03/16/2026 04:16PM

The inbox is now accessible since 16:07 UTC

INVESTIGATING 3 days ago - at 03/16/2026 03:50PM

The Intercom Inbox is experiencing difficulties in the European hosting region. Our team is aware of the issue and are currently investigating. We will update you here when we have more information.

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