Outage in Intercom EU
Intercom Inbox is experiencing difficulties
Resolved Major
March 16, 2026 - Started about 1 month ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
Intercom's Inbox service in the European hosting region experienced major difficulties for 2 hours, with users encountering timeout errors and heavy load messages when trying to access the platform. The service became inaccessible to users who received error messages stating the website was under heavy load with too many concurrent users. The inbox was restored and became accessible again at 16:07 UTC after investigation and resolution by the Intercom team.
The Intercom Inbox is experiencing difficulties in the European hosting region. Our team is aware of the issue and are currently investigating. We will update you here when we have more information.
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Latest Updates ( sorted recent to last )
MONITORING
about 1 month ago - at 03/16/2026 04:16PM
The inbox is now accessible since 16:07 UTC
INVESTIGATING
about 1 month ago - at 03/16/2026 03:50PM
The Intercom Inbox is experiencing difficulties in the European hosting region. Our team is aware of the issue and are currently investigating. We will update you here when we have more information.
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