Outage in Intercom EU
Whatsapp inbound customers experiencing intermittent issues sending media files
Resolved Minor
February 06, 2026 - Started 2 months ago
- Lasted 2 days
Incident Report
Customers who are using the WhatsApp channel are currently experiencing issues receiving media types. We have disabling the ability to send all media types until we resolve the issue.
Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
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Latest Updates ( sorted recent to last )
MONITORING
about 2 months ago - at 02/08/2026 03:44PM
We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.
INVESTIGATING
2 months ago - at 02/06/2026 05:43PM
Customers who are using the WhatsApp channel are currently experiencing issues receiving media types. We have disabling the ability to send all media types until we resolve the issue.
Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
Latest Intercom EU outages
Email Forwarding is experiencing difficulties - about 11 hours ago
Errors in the European Hosting Region - 20 days ago
Delayed update to Reports in the EU hosting region - 20 days ago
Intercom Inbox is experiencing difficulties - 24 days ago
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