Intercom's European hosting region experienced two brief waves of errors affecting the Inbox and other features, occurring between 16:35-16:36 UTC and 16:38-16:39 UTC. The incident lasted approximately 17 minutes total, with the cause identified by the engineering team. Service has been restored to normal operation.
The Intercom Inbox and other features in the European hosting region had two waves of errors between 16:35:30 - 16:36:00 UTC and 16:38:50 - 16:39:40 UTC. We have identified the cause.
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