Outage in Intercom EU

WhatsApp Messages with Media not received

Resolved Minor

January 20, 2026 - Started 2 days ago - Lasted about 3 hours

Incident Report

As of 12:30 UTC, the team started observing issues with our WhatsApp integration where inbound messages that contain media, such as images or audio are not being delivered to our Helpdesk. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.

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Latest Updates ( sorted recent to last )

INVESTIGATING 2 days ago - at 01/20/2026 06:23PM

Please be assured that we are still working to mitigate this issue and will update here as soon as we have more information.

INVESTIGATING 2 days ago - at 01/20/2026 05:19PM

Please be assured that we are still working to mitigate this issue and will update here as soon as we have more information.

INVESTIGATING 2 days ago - at 01/20/2026 04:40PM

Latest Intercom EU outages

Intercom is down in the EU - 12 days ago

Intercom teammate web app is down - 17 days ago

Outbound messages appearing in the inbox - about 1 month ago

Increased Errors and Latency in Webhook Delivery - about 2 months ago

Intercom is down in the EU - 2 months ago

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