FreshService Integration for Third-Party Outage Management
Connect all your vendors' status pages to FreshService. Automatically create and manage tickets whenever any third-party service experiences an outage.
14-day free trial · No credit card required · 4400+ cloud services available
Trusted by companies of all sizes
- Status checks since 2020
- 750m
- Cloud vendors monitored
- 4400+
- Outages detected
- 390k+
- Notifications sent
- 3.2m
“Our support team now has complete visibility into third-party issues. The automatic ticket creation saves us hours and prevents missed incidents.”
Streamline Your Support Operations with Automated Incident Management
Automatic Ticket Creation
Automatically create FreshService tickets when third-party services experience outages – no manual intervention required.
Smart Ticket Management
Tickets are automatically updated when outages are resolved, with full incident timeline and resolution details.
Filtered Monitoring
Only create tickets for the services and severity levels that matter to your business operations.
Service Context
Each ticket includes detailed outage information, affected components, and impact assessment.
Transform your incident response workflow
| Without IsDown | With IsDown + FreshService | |
|---|---|---|
| Incident Detection | Manual monitoring of vendor status pages | Automatic ticket creation for all vendor outages |
| Ticket Management | Manual ticket creation and updates | Automated ticket lifecycle with resolution tracking |
| Support Visibility | Fragmented incident information | Complete outage context in FreshService |
Automate Your Support Workflow: FreshService Integration for Better Incident Management
Easy Setup
Connect in under 10 minutes
Automated Tickets
No manual intervention needed
Complete Tracking
Full incident lifecycle management
1 Seamless Integration Setup
Connect your FreshService account to IsDown in minutes. Once configured, the integration automatically creates tickets for vendor outages, assigns them to the appropriate teams, and keeps your support workflow running smoothly without any manual intervention.
2 Intelligent Ticket Management
When a third-party service experiences an outage, IsDown automatically creates a detailed FreshService ticket with outage information, affected components, and impact assessment. Tickets are automatically updated when the outage is resolved, providing complete incident tracking.
3 Enhanced Support Operations
This integration transforms your support operations by providing complete visibility into third-party incidents within FreshService. Your team can proactively address customer inquiries, reduce duplicate tickets, and maintain better communication about external service issues.
Ready to streamline your support workflow? Setup takes less than 10 minutes
Start Free TrialFrequently Asked Questions
How do I connect IsDown to FreshService?
After signing up for IsDown, navigate to your dashboard → Alerts & Integrations → Add FreshService. Provide your FreshService API credentials, configure your preferences, and you're ready to go. The setup process is straightforward and requires no technical expertise.
Can I customize which outages create FreshService tickets?
Absolutely! You have full control over which vendors and severity levels trigger ticket creation.
What information is included in the automatically created tickets?
Each ticket includes comprehensive outage details: the affected service, outage description, severity level and start time. When the outage is resolved, the ticket is automatically updated with resolution details and timeline.
How quickly are tickets created when an outage occurs?
IsDown monitors vendor status pages continuously and creates FreshService tickets within seconds of detecting an outage. This rapid response ensures your support team is immediately aware of external issues that might affect your services or generate customer inquiries.
What happens when an outage is resolved?
When a vendor resolves their outage, IsDown automatically updates the corresponding FreshService ticket.
Ready to automate your support workflow?
Start free trialNo credit card required · Cancel anytime · 4400 services available