Check if Genesys Cloud is down, recent outages, user-reported issues, and outages map.
Genesys Cloud is working normally
Last checked from Genesys Cloud's status page
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 195 incidents since started monitoring Genesys Cloud status in June 2021. We collect data from 4400+ services, and normalize the data to give you a clear picture of the impact of the outage.
25 days ago · lasted 25 minutes
Teams are investigating an issue that is intermittently impacting users ability to make and receive WebRTC calls. Mitigation steps have been implemented and we are seeing improvement. Next update 19:00 Eastern.
about 1 month ago · lasted 37 minutes
Genesys Cloud service teams have identified an issue intermittently impacting WebRTC calls. Mitigation steps have been implemented and error rates have improved. Next update 10:45 AM Eastern.
about 2 months ago · lasted about 1 hour
Some customers in the Zurich region may experience issues updating and creating work items. This is a continuation of the previous incident in which the platform provider is performing additional work to restore service to certain lambda functions...
We've tracked and collected 195 incidents since started monitoring Genesys Cloud status
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Brown
Taking forever to wrap up calls or place calls
Danika
Not answering calls, app or browser
Carl
Not functioning as should
Juan
Purecloud Insights server not working, I get a timeout error
John
Unable to make outbound calls
Maria
Genesys application is not working
Anon
Login states there is a problem with organization at login for all users
Hari
Login does not work. Says there is a problem with the organizatjon
Jared
All calls goes silent after a few seconds but still connected
Zach
Users reporting no ring on outbound calls, no calls being displayed in the script.
Kris
Unable to make or receive calls
Vincent
all users disconnected from genersys purecloud
Chelsie
Won’t let me select a phone
Kris
Users getting app initialization error when accessing genesys cloud web ui. Our contact center is currently down.
Vinod
unable to see the interaction logs and also login to the cloud
Karen
Request to hang up failed.
Michael
Will not load in chrome
Stay Ahead of Genesys Cloud Outages
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Services commonly monitored together with Genesys Cloud
Genesys Cloud isn't down. You can check Genesys Cloud status and incident details on the top of the page. IsDown continuously monitors Genesys Cloud official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Genesys Cloud is currently operational. You can check Genesys Cloud status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Genesys Cloud being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Genesys Cloud official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Genesys Cloud last outage was on July 30, 2025 with the title "Elevated Error Rates - Americas (US-West)"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Genesys Cloud and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor Genesys Cloud with maximum flexibility
IsDown monitors Genesys Cloud for major outages. A major outage is when Genesys Cloud experiences a critical issue that severely affects one or more services/regions. When Genesys Cloud marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors Genesys Cloud status page for minor outages. A minor outage is when Genesys Cloud experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in Genesys Cloud status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Genesys Cloud publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Genesys Cloud and all their 253 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Genesys Cloud and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
Very happy with isDown. Setting up and managing the monitoring is straightforward. The customer support team has been excellent, always quick to answer questions and provide assistance.
I definitely recommend IsDown.
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