Is Genesys Cloud Down?

This page shows the live Genesys Cloud status so you can confirm in seconds if Genesys Cloud is down.

Genesys Cloud current status

Updated

Genesys Cloud is operational

IsDown pulls data from the official status page every few minutes and collects user-reported Genesys Cloud issues.
Refresh the page to see the latest updates.

Genesys Cloud incident history

IsDown has tracked 181 incidents since started monitoring Genesys Cloud downtimes in June 2021. We are also collecting data from 4000+ services, and normalize the data to give you a clear picture of the impact of the outage.

  • May 05 2025
    Elevated Error Rates (Dublin)

    9 days ago · lasted 29 minutes

    Customers are experiencing issues with voice bot flows causing some calls to fail. Mitigation steps are being implemented. Next update 07:30 Eastern

  • May 02 2025
    Elevated Error Rates: APAC (Mumbai)

    12 days ago · lasted 8 minutes

    Elevated error rates have been identified in the APAC (Mumbai) region. Services are now in recovery. Monitoring for stability.

  • Apr 25 2025
    Analytics Delays - Americas (US-West)

    19 days ago · lasted about 6 hours

    We have successfully resolved the issue that was impacting real-time Analytics in the US-West region. The system is now operating normally; however, users may experience some lag in real-time reports for the next 25 minutes as the system fully sta...

  • Jun 2021 ...
    IsDown started monitoring Genesys Cloud status

    We've tracked and collected 181 incidents since started monitoring Genesys Cloud status

Sign up and check all outage history

Genesys Cloud user-reported issues in the last 24 hours

This chart displays the number of user-reported Genesys Cloud problems over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem.

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Latest user comments about Genesys Cloud issues

  • B

    Brown

    Taking forever to wrap up calls or place calls

  • D

    Danika

    Not answering calls, app or browser

  • C

    Carl

    Not functioning as should

  • J

    Juan

    Purecloud Insights server not working, I get a timeout error

  • J

    John

    Unable to make outbound calls

  • M

    Maria

    Genesys application is not working

  • A

    Anon

    Login states there is a problem with organization at login for all users

  • H

    Hari

    Login does not work. Says there is a problem with the organizatjon

  • J

    Jared

    All calls goes silent after a few seconds but still connected

  • Z

    Zach

    Users reporting no ring on outbound calls, no calls being displayed in the script.

  • K

    Kris

    Unable to make or receive calls

  • V

    Vincent

    all users disconnected from genersys purecloud

  • C

    Chelsie

    Won’t let me select a phone

  • K

    Kris

    Users getting app initialization error when accessing genesys cloud web ui. Our contact center is currently down.

  • V

    Vinod

    unable to see the interaction logs and also login to the cloud

  • K

    Karen

    Request to hang up failed.

  • M

    Michael

    Will not load in chrome

Genesys Cloud outages in the last 30 days

Number of Incidents

6 issues

Last incident

9 days ago

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Having problems with Genesys Cloud? What can you do?

  1. First, stay calm.

    • We know it's stressful when Genesys Cloud is down, but running around is not going to fix it.
    • Remember that it's normal for services to go down sometimes. It can be for a number of reasons, from maintenance to unexpected issues.

  2. Make a quick evaluation of the impact of the Genesys Cloud outage

    • Try to evaluate the impact of the outage on your business. Is it impacting a majority of your users or just a few?
    • Did Genesys Cloud already acknowledge the issue? And published a status update? (You can find it in the top of the page or in Genesys Cloud status page)
    • If not, understand if other users are also experiencing issues. You can also check this information on the top of the page.

  3. Communicate with your team and users quickly

    • If Genesys Cloud is having problems and impacting your business, it's important to keep your team and users informed.
    • Share this page with your team, so you can start incident response procedures. No need for everyone to go around searching for information. Create a post or a specific channel in your internal communication tools (Slack, Teams, Google Chat, etc.) so you can aggregate all the information in one place.
    • If you have a status page, create a status update to inform your users about the issue. This way they know what's going on and you can avoid a flow of support requests overburding your team.

  4. Understand the root cause

    • After the first communication, let's move on to the next step. Do a more thorough investigation to understand the root cause of the issue and impact.
    • Reach out to the service provider to understand if they are aware of the issue and if they are already working on it. You can reach them in their support channels, or their social media channels if they have any.

  5. Is there any mitigation for the issue?

    • Understand if there are workarounds or mitigations for the issue. Can you use a different provider? Is the switch easy to do? Talk with your team to understand the best course of action.
    • Need to wait on the service provider to fix the issue? Understand if there is a timeline for the fix. Adapt your communication with your team and users to the situation. It's very important to keep everyone informed.

  6. Did Genesys Cloud recover?

    • Continue to monitor the situation. A lot of times, the service can see a brief recovery and declare the issue as resolved, but it can come back. Keep monitor for some time to make sure it's really resolved.

  7. Post-incident analysis

    • Once the issue is resolved, it's important to do a post-incident analysis. Understand what went wrong and if it's possible or needed to do something to prevent it from happening again.
    • Sometimes if it's a critical dependency, you might need to have a backup plan in place to avoid a similar issue.
    • Vendors usually publish post-mortem analysis reports, so keep an eye on their social media channels and website for more information.

  8. Prepare for the next incident, because it will happen again

    • Start monitoring your dependencies. Sign up to IsDown and aggregate all your dependencies status in one place.
    • Nowadays, it's very common to have a lot of dependencies, and keeping an eye on them is not an easy task. IsDown can help you with that, by aggregating and monitoring all dependencies status and alerting you if they are having issues. Create status pages to communicate with your team and users.

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Want to be informed about Genesys Cloud status changes?

IsDown offers an easy way to monitor Genesys Cloud with maximum flexibility

Major Outages Notifications

IsDown monitors Genesys Cloud for major outages. A major outage is when Genesys Cloud experiences a critical issue that severely affects one or more services/regions. When Genesys Cloud marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors Genesys Cloud status page for minor outages. A minor outage is when Genesys Cloud experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in Genesys Cloud status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Maintenance Feed

Genesys Cloud publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Component Filtering

IsDown monitors Genesys Cloud and all their 253 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Indicators

Genesys Cloud and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.

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Frequently Asked Questions

Is Genesys Cloud down today?

Genesys Cloud isn't down. You can check Genesys Cloud status and incident details on the top of the page. IsDown continuously monitors Genesys Cloud official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Genesys Cloud status?

Genesys Cloud is currently operational. You can check Genesys Cloud status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Genesys Cloud outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Genesys Cloud slow today?

Currently there's no report of Genesys Cloud being slow. Check on the top of the page if there are any reported problems by other users.

How are Genesys Cloud outages detected?

IsDown monitors the Genesys Cloud official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

When was the last Genesys Cloud outage?

Genesys Cloud last outage was on May 05, 2025 with the title "Elevated Error Rates (Dublin)"

Genesys Cloud not working for you? How do I know if Genesys Cloud is down?

How can I check Genesys Cloud status and outages?

Why use IsDown to monitor Genesys Cloud instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Genesys Cloud and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector?

IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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