Is Genesys Cloud Down? Check current status

Check if Genesys Cloud is down, official outages, user-reported issues, and outages map.

Current Genesys Cloud status

Genesys Cloud is working normally

Updated from Genesys Cloud official status page

Genesys Cloud not working for you?

Genesys Cloud service health. Issues reported in the last 24 hours

Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Working Normally
Possible Incident
Confirmed Outage
Genesys Cloud Outage Map

View Genesys Cloud Reports Map

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Genesys Cloud recent outages and downtime history

IsDown has tracked 201 incidents since started monitoring Genesys Cloud status in June 2021. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Genesys Cloud outages and also issues that we're started by a spike in crowdsource reports.

Date Incident Duration
Oct 23, 2025
02:14 PM PDT
Minor
Elevated Error Rates in Access
We are currently investigating an issue that is impacting access to the platform also in some cas...
20 minutes
Oct 20, 2025
02:35 AM PDT
Major
Americas (US East) Incident
Genesys Cloud experienced a major incident due to the platform provider. Genesys Cloud services ...
about 13 hours
Oct 16, 2025
12:33 AM PDT
Major
Analytics & Reporting Delays Americas (Sao Paulo)
Development teams are investigating an issue impacting real time analytics in Sao Paulo region. C...
28 minutes
Oct 15, 2025
03:14 AM PDT
Minor
X (Twitter) Social Listening Services Impaired
Genesys Cloud engineers remain engaged with the third-party vendor as the vendor continues to inv...
about 12 hours
Sep 26, 2025
12:06 PM PDT
Major
Assignment Latency: Americas (US West)
Teams are investigating latent conditions with assignment functions at this time. Next update bo...
about 2 hours
Aug 24, 2025
06:49 AM PDT
Major
Analytics & Reporting Delays Americas (US-West)
Development teams are investigating an issue impacting real time analytics in US-West region. Cus...
about 1 hour
Jul 30, 2025
03:42 PM PDT
Major
Elevated Error Rates - Americas (US-West)
Teams are investigating an issue that is intermittently impacting users ability to make and recei...
25 minutes
Jul 23, 2025
07:22 AM PDT
Minor
Elevated Error Rates - WebRTC (EMEA Frankfurt and Dublin)
Genesys Cloud service teams have identified an issue intermittently impacting WebRTC calls. Mitig...
37 minutes
Jul 08, 2025
08:13 AM PDT
Minor
Elevated Error Rates - EMEA (Zurich)
Some customers in the Zurich region may experience issues updating and creating work items. This ...
about 1 hour
Jul 08, 2025
04:18 AM PDT
Minor
Analytics and Reporting Delays: EMEA (Frankfurt)
Users may experience temporary delays for analytics and reporting functions. Mitigation steps ar...
about 1 hour
Sign up to check more outage history

Looking to track Genesys Cloud outages?

  • Monitor external dependencies in one status page
  • Track status changes in real-time
  • Keep your team or customers informed
  • Create private or public status pages

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User comments about Genesys Cloud status

See what users are saying about Genesys Cloud issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.

  • Genesys - Webrtc problems, not being able to connect correctly and not being able yo connect with salesforce.

  • Miksa - Users from Europe can't login to Genesys..

  • Dani - App is down, incoming calls and transfers, outbound calls still work..

  • Brown - Taking forever to wrap up calls or place calls.

  • Danika - Not answering calls, app or browser.

  • Carl - Not functioning as should.

  • Juan - Purecloud Insights server not working, I get a timeout error.

  • John - Unable to make outbound calls.

  • Maria - Genesys application is not working.

  • Anon - Login states there is a problem with organization at login for all users.

  • Hari - Login does not work. Says there is a problem with the organizatjon.

  • Jared - All calls goes silent after a few seconds but still connected.

  • Zach - Users reporting no ring on outbound calls, no calls being displayed in the script..

  • Kris - Unable to make or receive calls .

  • Vincent - all users disconnected from genersys purecloud.

  • Chelsie - Won’t let me select a phone .

  • Kris - Users getting app initialization error when accessing genesys cloud web ui. Our contact center is currently down..

  • Vinod - unable to see the interaction logs and also login to the cloud.

  • Karen - Request to hang up failed. .

  • Michael - Will not load in chrome .

Genesys Cloud components or services current status

Component Status Details
ACD Routing status OK View details
Chat status OK View details
Co-Browse status OK View details
Data Sync Integrations status OK View details
Directory status OK View details
Documents status OK View details
Email status OK View details
Fax status OK View details
GenesysCloud Soft Phone status OK View details
Inbound Calls status OK View details
IVR status OK View details
Login status OK View details
Outbound Calls status OK View details
Platform status OK View details
Quality Management status OK View details
Recording status OK View details
Reporting status OK View details
Screen Share status OK View details
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Users who monitor Genesys Cloud status also monitor these services

Users are monitoring tens of services with IsDown. Here are some that are monitored together with Genesys Cloud. With IsDown you can get a bird's eye view of all your dependencies and how they are performing.

AWS

AWS

OK
Microsoft Azure

Microsoft Azure

OK
Microsoft 365

Microsoft 365

OK
Microsoft Office 365

Microsoft Office 365

OK
Zoom

Zoom

MAINTENANCE
Cloudflare

Cloudflare

OK
Adobe

Adobe

MINOR
Aircall

Aircall

OK
Salesforce

Salesforce

MINOR
Datadog US1

Datadog US1

OK
Google Cloud

Google Cloud

OK
HubSpot

HubSpot

OK
Slack

Slack

OK
Okta

Okta

OK
DocuSign

DocuSign

OK
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Monitoring Genesys Cloud since June 2021

Tracking 253 Genesys Cloud services and regions

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32 incidents in 2025

How to monitor the status of Genesys Cloud and all your dependencies?

IsDown is a status page aggregator that monitors if Genesys Cloud and all your dependencies are experiencing issues. We combine the status of all the services you dependent and provide a clear view of all your vendors health in one place. We not only monitor official information but also crowdsourced reports. That means that even when Genesys Cloud, per example, doesn't report an outage, you will still be notified if other users are experiencing issues.

How IsDown monitors Genesys Cloud?

IsDown monitors Genesys Cloud health in almost real-time

Every few minutes we go to the status page of Genesys Cloud (and 4,522+ other services) and check if they are experiencing issues. We collect the status and outage information of Genesys Cloud's 253 components. Also, we not only monitor official sources but also user reports. Sometimes or a lot of times vendors take some time to report an incident, so by monitoring user reports we're able to alert you early.

The moment an issue is detected in Genesys Cloud, IsDown sends an alert and updates your status page

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Genesys Cloud and other services.

What you get when monitoring Genesys Cloud with IsDown

Track Genesys Cloud incidents and downtimes by severity

IsDown checks Genesys Cloud official status page for major/minor outages or downtimes. A major outage is when Genesys Cloud experiences a critical issue that severely affects one or more services/regions. A minor incident is when Genesys Cloud experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a Genesys Cloud outage, we send you an alert and update your dashboard and status page.

Get alerted as soon as users reports problems with Genesys Cloud

Genesys Cloud and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.

All the details of Genesys Cloud outages and downtimes

IsDown collects all information from the outages published in Genesys Cloud status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Prepare for upcoming Genesys Cloud maintenance events

Genesys Cloud publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Only get alerted on the Genesys Cloud outages that impact your business

IsDown monitors Genesys Cloud and all their 253 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

One platform to monitor all your external dependencies

Our tool was build to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor Genesys Cloud but also 4,522 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.

Monitor Genesys Cloud and all your external dependencies in real-time

Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird-eye view and share it with your team.

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Get notified imediatelly when there's an issue with Genesys Cloud or other services

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Genesys Cloud and other services.

Start Monitoring for Free

Send outage information from Genesys Cloud and other services to your tools

IsDown integrates with 20+ tools. Connect the status of Genesys Cloud and 4,522 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.

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Share Genesys Cloud status in your status page

Create a status page that can easily be access by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is Genesys Cloud down?'

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Genesys Cloud Downdetector vs IsDown

While Downdetector relies on user-submitted reports to detect Genesys Cloud outages, IsDown monitors Genesys Cloud's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:

Features
Downdetector
Official Genesys Cloud status page monitoring with real-time incident details.
Monitor 4,522+ services including Genesys Cloud in a single dashboard.
Instant Genesys Cloud outage alerts sent to Slack, Teams, PagerDuty, and more.
Combined monitoring of Genesys Cloud official status and user-reported issues.
Maintenance feed for Genesys Cloud
Granular alerts filtering by Genesys Cloud components and regions.
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Frequently Asked Questions

Is Genesys Cloud down today?

Genesys Cloud isn't down. You can check Genesys Cloud status and incident details on the top of the page. IsDown continuously monitors Genesys Cloud official status page every few minutes. In the last 24 hours, there were 1 outages reported.

What is the current Genesys Cloud status?

Genesys Cloud is currently operational. You can check Genesys Cloud status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Genesys Cloud outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Genesys Cloud down today or just slow?

Currently there's no report of Genesys Cloud being slow. Check on the top of the page if there are any reported problems by other users.

How are Genesys Cloud outages detected?

IsDown monitors the Genesys Cloud official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Genesys Cloud having an outage right now?

Genesys Cloud last outage was on October 23, 2025 with the title "Elevated Error Rates in Access"

How to check if Genesys Cloud is down?

Why use IsDown to monitor Genesys Cloud instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Genesys Cloud and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring Genesys Cloud?

IsDown and DownDetector help users determine if Genesys Cloud is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Genesys Cloud's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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