Genesys Cloud Status. Is Genesys Cloud Down?

Check if Genesys Cloud is down, recent outages, user-reported issues, and outages map.

Is Genesys Cloud down right now? What's the current status?

Genesys Cloud is working normally

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Genesys Cloud service health. Issues reported in the last 24 hours

Working Normally
Possible Incident
Confirmed Outage

This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more Genesys Cloud status data.

Genesys Cloud Outage Map

View Genesys Cloud Outage Reports Map

Recent Genesys Cloud Outages and Downtime History

IsDown has tracked 197 incidents since started monitoring Genesys Cloud status in June 2021. We collect data from 4484+ services, and normalize the data to give you a clear picture of the impact of the outage.

Date Status Incident Duration
Sep 26, 2025
03:06 PM EDT
 Major Assignment Latency: Americas (US West) about 2 hours
Aug 24, 2025
09:49 AM EDT
 Major Analytics & Reporting Delays Americas (US-West) about 1 hour
Jul 30, 2025
06:42 PM EDT
 Major Elevated Error Rates - Americas (US-West) 25 minutes
Jul 23, 2025
10:22 AM EDT
 Minor Elevated Error Rates - WebRTC (EMEA Frankfurt and Dublin) 37 minutes
Jul 08, 2025
11:13 AM EDT
 Minor Elevated Error Rates - EMEA (Zurich) about 1 hour
Jul 08, 2025
07:18 AM EDT
 Minor Analytics and Reporting Delays: EMEA (Frankfurt) about 1 hour
Jul 08, 2025
06:37 AM EDT
 Major Elevated Error Rates - EMEA (Zurich) about 2 hours
Jul 07, 2025
09:52 AM EDT
 Major Elevated Error Rates - Conversations not Routing to Agents (EMEA Frankfurt) 33 minutes
Jul 07, 2025
03:53 AM EDT
 Major Elevated error rate interactions are not routed to agents: EMEA (Frankfurt) about 1 hour
Jul 03, 2025
04:50 PM EDT
 Major Elevated Error Rates: Americas (US East) and Americas (US West) about 3 hours
Sign up to check more outage history
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Genesys Cloud problems reported by users

  • App is down, incoming calls and transfers, outbound calls still work.

  • Taking forever to wrap up calls or place calls

  • Not answering calls, app or browser

  • Not functioning as should

  • Purecloud Insights server not working, I get a timeout error

  • Unable to make outbound calls

  • Genesys application is not working

  • Login states there is a problem with organization at login for all users

  • Login does not work. Says there is a problem with the organizatjon

  • All calls goes silent after a few seconds but still connected

  • Users reporting no ring on outbound calls, no calls being displayed in the script.

  • Unable to make or receive calls

  • all users disconnected from genersys purecloud

  • Won’t let me select a phone

  • Users getting app initialization error when accessing genesys cloud web ui. Our contact center is currently down.

  • unable to see the interaction logs and also login to the cloud

  • Request to hang up failed.

  • Will not load in chrome

Genesys Cloud scheduled maintenances

IsDown aggregates scheduled maintenances for Genesys Cloud. Currently, there are 2 more maintenances scheduled.

  • Oct 10 2025
    Genesys Cloud Maintenance - Ohio

    Scheduled for October 10, 2025 at 02:00 AM EDT · until 03:00 AM EDT

    The scheduled maintenance planned for September 28, 02:00 AM local time, was not completed and has been rescheduled for October 10, 2:00 am local time. Genesys Cloud will be performing maintenance on the service responsible for managing and runn...

  • Oct 10 2025
    Genesys Cloud Maintenance - Mumbai

    Scheduled for October 10, 2025 at 04:30 PM EDT · until 05:30 PM EDT

    The scheduled maintenance that is planned for October 4, 02:00 AM local time, has been rescheduled for October 11, 02:00 am local time.

Genesys Cloud Related Services & Alternatives

Services commonly monitored together with Genesys Cloud and alternatives

AWS

AWS

OK
0 incidents in the last 30 days
Azure

Azure

OK
0 incidents in the last 30 days
Microsoft 365

Microsoft 365

OK
0 incidents in the last 30 days
Microsoft Office 365

Microsoft Office 365

OK
0 incidents in the last 30 days
Zoom

Zoom

MAINTENANCE
0 incidents in the last 30 days
Cloudflare

Cloudflare

MINOR
0 incidents in the last 30 days
Adobe

Adobe

MINOR
0 incidents in the last 30 days
Aircall

Aircall

OK
0 incidents in the last 30 days
Salesforce

Salesforce

MAJOR
0 incidents in the last 30 days
Datadog US1

Datadog US1

OK
0 incidents in the last 30 days
Google Cloud

Google Cloud

OK
0 incidents in the last 30 days
HubSpot

HubSpot

OK
0 incidents in the last 30 days
Slack

Slack

OK
0 incidents in the last 30 days
Okta

Okta

MINOR
0 incidents in the last 30 days
DocuSign

DocuSign

OK
0 incidents in the last 30 days
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Cloud-based customer experience and contact center platform with multiple global data centers to ensure localized data handling and compliance.

Monitoring Genesys Cloud since June 2021

Tracking 253 Genesys Cloud services and regions

28 incidents in 2025

Genesys Cloud outages in the last 28 days

September 2025
Sun
Mon
Tue
Wed
Thu
Fri
Sat
7
Sep 07, 2025
No Outages
8
Sep 08, 2025
No Outages
9
Sep 09, 2025
No Outages
10
Sep 10, 2025
No Outages
11
Sep 11, 2025
No Outages
12
Sep 12, 2025
No Outages
13
Sep 13, 2025
No Outages
14
Sep 14, 2025
No Outages
15
Sep 15, 2025
No Outages
16
Sep 16, 2025
No Outages
17
Sep 17, 2025
No Outages
18
Sep 18, 2025
No Outages
19
Sep 19, 2025
No Outages
20
Sep 20, 2025
No Outages
21
Sep 21, 2025
No Outages
22
Sep 22, 2025
No Outages
23
Sep 23, 2025
No Outages
24
Sep 24, 2025
No Outages
25
Sep 25, 2025
No Outages
26
Sep 26, 2025
1 outage
27
Sep 27, 2025
No Outages
28
Sep 28, 2025
No Outages
29
Sep 29, 2025
No Outages
30
Sep 30, 2025
No Outages
1
Oct 01, 2025
No Outages
2
Oct 02, 2025
No Outages
3
Oct 03, 2025
No Outages
4
Oct 04, 2025
No Outages
5
6
7
8
9
10
11

Number of Incidents

1 issues

Last incident

8 days ago

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Frequently Asked Questions

Is Genesys Cloud down today?

Genesys Cloud isn't down. You can check Genesys Cloud status and incident details on the top of the page. IsDown continuously monitors Genesys Cloud official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Genesys Cloud status?

Genesys Cloud is currently operational. You can check Genesys Cloud status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Genesys Cloud outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Genesys Cloud down today or just slow?

Currently there's no report of Genesys Cloud being slow. Check on the top of the page if there are any reported problems by other users.

How are Genesys Cloud outages detected?

IsDown monitors the Genesys Cloud official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Genesys Cloud having an outage right now?

Genesys Cloud last outage was on September 26, 2025 with the title "Assignment Latency: Americas (US West)"

Genesys Cloud down for everyone or just me?

How to check if Genesys Cloud is down?

Why use IsDown to monitor Genesys Cloud instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Genesys Cloud and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring Genesys Cloud?

IsDown and DownDetector help users determine if Genesys Cloud is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Genesys Cloud's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

Want to be informed about Genesys Cloud status changes?

IsDown offers an easy way to monitor Genesys Cloud with maximum flexibility

Major Outages Notifications

IsDown monitors Genesys Cloud for major outages. A major outage is when Genesys Cloud experiences a critical issue that severely affects one or more services/regions. When Genesys Cloud marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors Genesys Cloud status page for minor outages. A minor outage is when Genesys Cloud experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in Genesys Cloud status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Maintenance Feed

Genesys Cloud publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Component Filtering

IsDown monitors Genesys Cloud and all their 253 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Detection

Genesys Cloud and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.

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