Outage in Genesys Cloud
Elevated Error Rates - Americas (US-West)
Resolved MajorIncident Report
Teams are investigating an issue that is intermittently impacting users ability to make and receive WebRTC calls. Mitigation steps have been implemented and we are seeing improvement. Next update 19:00 Eastern.
Components affected
Genesys Cloud Americas (US West)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
9 months ago - at 07/30/2025 11:05PM
This incident has been resolved.
MONITORING
9 months ago - at 07/30/2025 10:52PM
Error rates have subsided and all health checks are passing successfully. Monitoring for stability before resolving.
IDENTIFIED
9 months ago - at 07/30/2025 10:42PM
Teams are investigating an issue that is intermittently impacting users ability to make and receive WebRTC calls. Mitigation steps have been implemented and we are seeing improvement. Next update 19:00 Eastern.
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