Outage in Genesys Cloud
Elevated Error Rates - Americas (US-West)
Resolved Major
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Outage Details
Teams are investigating an issue that is intermittently impacting users ability to make and receive WebRTC calls. Mitigation steps have been implemented and we are seeing improvement. Next update 19:00 Eastern.
Components affected
Genesys Cloud Americas (US West)Latest Updates ( sorted recent to last )
RESOLVED
25 days ago - at 07/30/2025 11:05PM
This incident has been resolved.
MONITORING
25 days ago - at 07/30/2025 10:52PM
Error rates have subsided and all health checks are passing successfully. Monitoring for stability before resolving.
IDENTIFIED
25 days ago - at 07/30/2025 10:42PM
Teams are investigating an issue that is intermittently impacting users ability to make and receive WebRTC calls. Mitigation steps have been implemented and we are seeing improvement. Next update 19:00 Eastern.
Latest Genesys Cloud outages
Analytics & Reporting Delays Americas (US-West) - about 11 hours ago
Elevated Error Rates - WebRTC (EMEA Frankfurt and Dublin) - about 1 month ago
Elevated Error Rates - EMEA (Zurich) - about 2 months ago
Analytics and Reporting Delays: EMEA (Frankfurt) - about 2 months ago
Elevated Error Rates - EMEA (Zurich) - about 2 months ago
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