Outage in Genesys Cloud

Elevated Error Rates - Americas (US-West)

Resolved Major
July 30, 2025 - Started 4 months ago - Lasted 25 minutes
Official incident page

Incident Report

Teams are investigating an issue that is intermittently impacting users ability to make and receive WebRTC calls. Mitigation steps have been implemented and we are seeing improvement. Next update 19:00 Eastern.
Components affected
Genesys Cloud Americas (US West)

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 07/30/2025 11:05PM

This incident has been resolved.

MONITORING 4 months ago - at 07/30/2025 10:52PM

Error rates have subsided and all health checks are passing successfully. Monitoring for stability before resolving.

IDENTIFIED 4 months ago - at 07/30/2025 10:42PM

Teams are investigating an issue that is intermittently impacting users ability to make and receive WebRTC calls. Mitigation steps have been implemented and we are seeing improvement. Next update 19:00 Eastern.

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