Outage in Genesys Cloud
Elevated Error Rates - EMEA (London)
Resolved MinorIncident Report
Summary AI Generated
Genesys Cloud experienced intermittent call failures in the London region that affected EMEA operations for 9 minutes. Teams investigated the issue and implemented mitigation steps to restore service stability. The incident was fully resolved after monitoring confirmed the fixes were effective.
Teams are investigating an issue causing intermittent call failures in the London region.
Components affected
Genesys Cloud EMEA (London)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/24/2026 03:17PM
This incident has been resolved.
MONITORING
about 1 month ago - at 03/24/2026 03:14PM
Mitigation steps have been implemented and we are monitoring for stability.
INVESTIGATING
about 1 month ago - at 03/24/2026 03:11PM
Teams are investigating an issue causing intermittent call failures in the London region.
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