Outage in Genesys Cloud
Analytics Delays - Americas (US-West)
Resolved MinorIncident Report
Summary AI Generated
**Genesys Cloud – Analytics Delays (Americas/US-West) | July 29, 2026 | ~57 minutes** A 57-minute incident impacted all real-time analytics data in the Americas (US-West) region, including detail records, aggregate metrics, observation metrics, and notifications. Mitigation steps were applied, and the service worked through a backlog of events before returning to normal operation. The incident was fully resolved approximately 57 minutes after it was first identified.
We are actively investigating an issue causing delays with all real time analytics data, including detail records, aggregate metrics, observation metrics and notifications.
Components affected
Genesys Cloud Americas (US West)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 07/29/2026 02:34PM
This incident has been resolved.
MONITORING
10 days ago - at 07/29/2026 02:17PM
Mitigation steps have been implemented and the service is actively processing backlogged events. Once the backlog is clear, the service will be operating normally. Next update 11AM Eastern or sooner as information becomes available.
INVESTIGATING
10 days ago - at 07/29/2026 01:38PM
We are actively investigating an issue causing delays with all real time analytics data, including detail records, aggregate metrics, observation metrics and notifications.
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