Outage in Genesys Cloud
Elevated Error Rates - APAC (Sydney)
Resolved MinorIncident Report
Between 23:29 and 23:56 GMT, Genesys Cloud customers in the Sydney region experienced issues with inbound and outbound calling. Service teams quickly isolated root cause and implemented mitigation steps. This issue has been resolved and a formal RCA will follow.
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RESOLVED
22 days ago - at 09/17/2026 12:50AM
This incident has been resolved.
MONITORING
22 days ago - at 09/17/2026 12:50AM
Between 23:29 and 23:56 GMT, Genesys Cloud customers in the Sydney region experienced issues with inbound and outbound calling. Service teams quickly isolated root cause and implemented mitigation steps. This issue has been resolved and a formal RCA will follow.
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