Outage in Genesys Cloud
Elevated Error Rates - EMEA (London)
Resolved MinorIncident Report
Summary AI Generated
Genesys Cloud experienced an issue causing CoPilot Summaries to fail in the London (EMEA) region for 1.3 hours. The service disruption created a backlog of events that continued to impact customers even after mitigation steps were successfully implemented. The incident was fully resolved once all backlogged events were processed.
We have identified an issue causing CoPilot Summaries to fail in the London region. Mitigation steps are being implemented. Next update 08:15 Eastern or sooner as information becomes available.
Components affected
Genesys Cloud EMEA (London)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
17 days ago - at 05/19/2026 01:02PM
This incident has been resolved.
MONITORING
17 days ago - at 05/19/2026 12:48PM
The backlogged events are continuing to be processed successfully. Customers will see impact to CoPilot Summaries until the backlog is fully clear. Next update 09:45 Eastern or sooner as information becomes available.
MONITORING
17 days ago - at 05/19/2026 12:08PM
Mitigation steps were successful and we are beginning to see improvement. Customers will continue to see impact until the backlogged events have been processed. Next update 08:45 Eastern or sooner as information becomes available.
IDENTIFIED
17 days ago - at 05/19/2026 11:47AM
We have identified an issue causing CoPilot Summaries to fail in the London region. Mitigation steps are being implemented. Next update 08:15 Eastern or sooner as information becomes available.
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