Outage in Genesys Cloud
Elevated Error Rates - APAC (Seoul)
Resolved MajorIncident Report
Summary AI Generated
Genesys Cloud experienced elevated error rates affecting ACD Email services in the Asia Pacific (Seoul) region for 32 minutes. The issue caused email processing problems and created a backlog of emails in the Seoul region. Service teams implemented mitigation steps to process the email backlog and restored the region to healthy status.
Service teams are investigating an issue impacting ACD Email in the Seoul region.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 03/24/2026 03:20PM
The email backlog processed and region is healthy. Incident Resolved
MONITORING
8 days ago - at 03/24/2026 03:13PM
Mitigation steps have been implemented and the email backlog is being processed.
INVESTIGATING
8 days ago - at 03/24/2026 02:48PM
Service teams are investigating an issue impacting ACD Email in the Seoul region.
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