Outage in Genesys Cloud
Genesys Cloud - Analytics Delays
Resolved MinorIncident Report
Summary AI Generated
Genesys Cloud experienced delays in realtime analytics data affecting the Americas (US East) and Asia Pacific (Sydney) regions for 28 minutes. Service teams implemented mitigation steps and observed improvement before fully resolving the incident. The issue impacted users' ability to access current analytics information during the outage period.
Service teams are investigating an issue resulting in delays in realtime analytics data. Next update 17:00 Eastern or sooner as information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 03/27/2026 09:01PM
This incident has been resolved.
INVESTIGATING
4 days ago - at 03/27/2026 08:47PM
Mitigation steps are being implemented and we are beginning to see improvement.
INVESTIGATING
4 days ago - at 03/27/2026 08:34PM
Service teams are investigating an issue resulting in delays in realtime analytics data. Next update 17:00 Eastern or sooner as information becomes available.
Latest Genesys Cloud outages
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Elevated Error Rates - APAC (Seoul) - 8 days ago
Elevated Error Rates APAC (Sydney) - 20 days ago
Elevated Error Rates - EMEA (UAE) - 30 days ago
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