Outage in Genesys Cloud
Genesys Cloud - Analytics Delays
Resolved MinorIncident Report
Summary AI Generated
Genesys Cloud experienced delays in realtime analytics data affecting the Americas (US East) and Asia Pacific (Sydney) regions for 28 minutes. Service teams implemented mitigation steps and observed improvement before fully resolving the incident. The issue impacted users' ability to access current analytics information during the outage period.
Service teams are investigating an issue resulting in delays in realtime analytics data. Next update 17:00 Eastern or sooner as information becomes available.
Trusted by 1,000+ teams
Never miss outages in third-party dependencies
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
29 days ago - at 03/27/2026 09:01PM
This incident has been resolved.
INVESTIGATING
29 days ago - at 03/27/2026 08:47PM
Mitigation steps are being implemented and we are beginning to see improvement.
INVESTIGATING
29 days ago - at 03/27/2026 08:34PM
Service teams are investigating an issue resulting in delays in realtime analytics data. Next update 17:00 Eastern or sooner as information becomes available.
Latest Genesys Cloud outages
Analytics Delays - Americas (US-East) - 3 days ago
Elevated Error Rates - EMEA (London) - about 1 month ago
Elevated Error Rates - APAC (Seoul) - about 1 month ago
Elevated Error Rates APAC (Sydney) - about 1 month ago
Elevated Error Rates - EMEA (UAE) - about 2 months ago
Never miss outages in third-party dependencies
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
