Outage in Genesys Cloud
Elevated Error Rates APAC (Sydney)
Resolved MajorIncident Report
Summary AI Generated
Genesys Cloud experienced elevated error rates in the Asia Pacific (Sydney) region due to a platform provider issue, affecting copilot functionality, auto-summary generation, and wrap-up generation. The platform provider implemented mitigation steps that resolved the error rates after 29 minutes. The incident was fully resolved following a monitoring period to ensure system stability.
Genesys teams are investigating an issue with the platform provider that is impacting copilot functionality, auto-summaries not being generated, and wrap-ups not being generated.
Components affected
Genesys Cloud Asia Pacific (Sydney)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/12/2026 03:26AM
This incident has been resolved.
MONITORING
about 1 month ago - at 03/12/2026 03:17AM
The platform provider has implemented mitigation steps and error rates have resolved. Monitoring for stability before resolving.
INVESTIGATING
about 1 month ago - at 03/12/2026 02:59AM
Genesys teams are investigating an issue with the platform provider that is impacting copilot functionality, auto-summaries not being generated, and wrap-ups not being generated.
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