Outage in Genesys Cloud
Elevated Error Rates - WebRTC (EMEA Frankfurt and Dublin)
Resolved MinorIncident Report
Genesys Cloud service teams have identified an issue intermittently impacting WebRTC calls. Mitigation steps have been implemented and error rates have improved. Next update 10:45 AM Eastern.
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 07/23/2025 02:59PM
This incident has been resolved.
MONITORING
4 months ago - at 07/23/2025 02:42PM
Error rates have returned to normal. We continue to monitor for stability as issue was intermittent. Next update 11:00 Eastern
MONITORING
4 months ago - at 07/23/2025 02:22PM
Genesys Cloud service teams have identified an issue intermittently impacting WebRTC calls. Mitigation steps have been implemented and error rates have improved. Next update 10:45 AM Eastern.
Latest Genesys Cloud outages
Analytics and Reporting Delays: EMEA (Frankfurt) - 22 days ago
Analytics & Reporting Delays Americas (US-West) - about 1 month ago
Elevated Error Rates in Access - about 1 month ago
Americas (US East) Incident - about 2 months ago
Analytics & Reporting Delays Americas (Sao Paulo) - about 2 months ago
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