Outage in Genesys Cloud
Elevated Error Rates - WebRTC (EMEA Frankfurt and Dublin)
Resolved Minor
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Outage Details
Genesys Cloud service teams have identified an issue intermittently impacting WebRTC calls. Mitigation steps have been implemented and error rates have improved. Next update 10:45 AM Eastern.
Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 07/23/2025 02:59PM
This incident has been resolved.
MONITORING
3 months ago - at 07/23/2025 02:42PM
Error rates have returned to normal. We continue to monitor for stability as issue was intermittent. Next update 11:00 Eastern
MONITORING
3 months ago - at 07/23/2025 02:22PM
Genesys Cloud service teams have identified an issue intermittently impacting WebRTC calls. Mitigation steps have been implemented and error rates have improved. Next update 10:45 AM Eastern.
Latest Genesys Cloud outages
Assignment Latency: Americas (US West) - 17 days ago
Analytics & Reporting Delays Americas (US-West) - about 2 months ago
Elevated Error Rates - Americas (US-West) - 2 months ago
Elevated Error Rates - EMEA (Zurich) - 3 months ago
Analytics and Reporting Delays: EMEA (Frankfurt) - 3 months ago
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