Outage in Genesys Cloud
Elevated Error Rates - EMEA (Zurich)
Resolved Minor
Need to monitor Genesys Cloud outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Genesys Cloud, and never miss an outage again.
Start Free Trial
Outage Details
Some customers in the Zurich region may experience issues updating and creating work items. This is a continuation of the previous incident in which the platform provider is performing additional work to restore service to certain lambda functions. Next update 12:00 Eastern or sooner as information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED
about 12 hours ago - at 07/08/2025 04:15PM
The platform provider has resolved this issue.
IDENTIFIED
about 13 hours ago - at 07/08/2025 04:02PM
The platform provider continues to work toward resolution. Some services are seeing improvement but users may still experience issues with work items. Next update 12:45 Eastern or sooner as information becomes available.
IDENTIFIED
about 14 hours ago - at 07/08/2025 03:13PM
Some customers in the Zurich region may experience issues updating and creating work items. This is a continuation of the previous incident in which the platform provider is performing additional work to restore service to certain lambda functions. Next update 12:00 Eastern or sooner as information becomes available.
Latest Genesys Cloud outages
Analytics and Reporting Delays: EMEA (Frankfurt) - about 17 hours ago
Elevated Error Rates - EMEA (Zurich) - about 18 hours ago
Be the First to Know When Vendors Go Down
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 4400 services available
Integrations with
