Outage in Genesys Cloud

Elevated Error Rates - EMEA (Zurich)

Resolved Minor
July 08, 2025 - Started about 14 hours ago - Lasted about 1 hour
Official incident page

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Outage Details

Some customers in the Zurich region may experience issues updating and creating work items. This is a continuation of the previous incident in which the platform provider is performing additional work to restore service to certain lambda functions. Next update 12:00 Eastern or sooner as information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED about 12 hours ago - at 07/08/2025 04:15PM

The platform provider has resolved this issue.

IDENTIFIED about 13 hours ago - at 07/08/2025 04:02PM

The platform provider continues to work toward resolution. Some services are seeing improvement but users may still experience issues with work items. Next update 12:45 Eastern or sooner as information becomes available.

IDENTIFIED about 14 hours ago - at 07/08/2025 03:13PM

Some customers in the Zurich region may experience issues updating and creating work items. This is a continuation of the previous incident in which the platform provider is performing additional work to restore service to certain lambda functions. Next update 12:00 Eastern or sooner as information becomes available.

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