Outage in Genesys Cloud
Elevated Error Rates - EMEA (Zurich)
Resolved Minor
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Outage Details
Some customers in the Zurich region may experience issues updating and creating work items. This is a continuation of the previous incident in which the platform provider is performing additional work to restore service to certain lambda functions. Next update 12:00 Eastern or sooner as information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED
21 days ago - at 07/08/2025 04:15PM
The platform provider has resolved this issue.
IDENTIFIED
21 days ago - at 07/08/2025 04:02PM
The platform provider continues to work toward resolution. Some services are seeing improvement but users may still experience issues with work items. Next update 12:45 Eastern or sooner as information becomes available.
IDENTIFIED
21 days ago - at 07/08/2025 03:13PM
Some customers in the Zurich region may experience issues updating and creating work items. This is a continuation of the previous incident in which the platform provider is performing additional work to restore service to certain lambda functions. Next update 12:00 Eastern or sooner as information becomes available.
Latest Genesys Cloud outages
Analytics and Reporting Delays: EMEA (Frankfurt) - 22 days ago
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