Outage in Genesys Cloud

Elevated Error Rates - EMEA (Zurich)

Resolved Minor

July 08, 2025 - Started 10 months ago - Lasted about 1 hour
Official incident page

Incident Report

Some customers in the Zurich region may experience issues updating and creating work items. This is a continuation of the previous incident in which the platform provider is performing additional work to restore service to certain lambda functions. Next update 12:00 Eastern or sooner as information becomes available.

Trusted by 1,000+ teams

Never miss outages in third-party dependencies

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial Learn More

Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 07/08/2025 04:15PM

The platform provider has resolved this issue.

IDENTIFIED 10 months ago - at 07/08/2025 04:02PM

The platform provider continues to work toward resolution. Some services are seeing improvement but users may still experience issues with work items. Next update 12:45 Eastern or sooner as information becomes available.

IDENTIFIED 10 months ago - at 07/08/2025 03:13PM

Latest Genesys Cloud outages

Analytics Delays - Americas (US-East) - 3 days ago

Genesys Cloud - Analytics Delays - 29 days ago

Elevated Error Rates - EMEA (London) - about 1 month ago

Elevated Error Rates - APAC (Seoul) - about 1 month ago

Elevated Error Rates APAC (Sydney) - about 1 month ago

Never miss outages in third-party dependencies

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook