Outage in Zendesk
RBAC Access Denied Errors Affecting Knowledge Service
Resolved Major
May 07, 2026 - Started about 3 hours ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
Zendesk's Guide component experienced major RBAC (Role-Based Access Control) access denied errors that prevented users from accessing the Knowledge Service. The incident affected the Guide functionality for 2.4 hours. The service has been restored to normal operation.
Components affected
Zendesk GuideTrusted by 1,000+ teams
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