Outage in Zendesk
AI Agents are unresponsive
Resolved Major
November 03, 2026 - Started 8 days ago
- Lasted about 5 hours
Incident Report
Summary AI Generated
Zendesk experienced a major incident in which AI Agents were completely unresponsive, lasting approximately 5 hours. The outage prevented automated agent functionality from operating, directly impacting customer support workflows relying on AI-driven responses. The issue was resolved after 5.1 hours of downtime.
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