Helpshift status. Is Helpshift down right now?
Helpshift status updated
What is Helpshift status right now?
Helpshift is working normally
IsDown last checked Helpshift status on at . We've received 0 user reports in the past 24 hours.
Monitoring since Mar 2021
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179 incidents caught
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15 components tracked in real-time
Helpshift service health over the last 24 hours
This chart shows the number of user-reported issues for Helpshift service health over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem.
Helpshift Outage Map
See where users report Helpshift is down. The map shows recent Helpshift outages from around the world.
Helpshift Outage Map
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Monitor Helpshift status and outages
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Downtime health for the last 90 days
In the last 90 days, Helpshift had 5 incidents (3 major outages and 2 minor incidents) with a median duration of 28 minutes.
5
Incidents
3
Major Outages
2
Minor Incidents
28
minute
Median Resolution
Latest Helpshift outages detected by IsDown
Check Helpshift status history below. IsDown detects when Helpshift is down, tracking both official outages and user-reported issues.
28 minutes
Nov 06, 2025 at 02:59 AM
| Title | Started At | Duration |
|---|---|---|
|
We are currently experiencing a degraded state with the AI Reply feature. Our engineering team is...
|
Dec 19, 2025 at 09:51 AM UTC
|
about 1 hour |
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We are currently experiencing a service outage caused by an issue with our dependent Cloudflare s...
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Dec 05, 2025 at 09:06 AM UTC
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11 minutes |
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Currently a Helpshift Service Outage is being experienced.
We are actively Investigating the Issue.
|
Dec 05, 2025 at 07:01 AM UTC
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20 minutes |
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We are currently investigating this issue.
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Nov 27, 2025 at 09:32 AM UTC
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about 1 hour |
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We are currently experiencing an issue with the “All New Issues” view, where some older Resolved/...
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Nov 06, 2025 at 07:59 AM UTC
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28 minutes |
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We are currently experiencing degraded performance in Dashboard Analytics
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Oct 21, 2025 at 10:25 AM UTC
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35 minutes |
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We are currently experiencing a Partial Outage impacting the following components:
- Analytics AP...
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Oct 20, 2025 at 01:34 PM UTC
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about 18 hours |
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We are experiencing a partial degradation of the Issue Auto-assignment feature causing delays in ...
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Oct 18, 2025 at 04:58 PM UTC
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about 1 hour |
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We are currently experiencing degradation in our internal service that fetches end user data.
Thi...
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Oct 09, 2025 at 12:41 PM UTC
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about 3 hours |
|
The Analytics dashboard is currently down due to an outage on our BI vendor’s side. All other ana...
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Oct 04, 2025 at 08:13 PM UTC
|
about 18 hours |
Get alerts when Helpshift is down
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Helpshift Components Status
Check if any Helpshift component is down. View the current status of 15 services and regions.
About Helpshift Status and Outage Monitoring
IsDown has monitored Helpshift continuously since March 2021, tracking this Customer Support & Success for 5 years. Over that time, we've documented 178 outages and incidents, averaging 3.1 per month. When Helpshift goes down, incidents typically resolve within 37 minutes based on historical data.
We monitor Helpshift's official status page across 15 components. IsDown interprets Helpshift statuses (operational, degraded performance, partial outage, and major outage) to deliver precise health metrics and filter alerts by the components you actually use.
When Helpshift is down, IsDown combines official status data with user reports for early detection. Vendors often delay acknowledging problems, so user reports help us alert you before the official announcement.
Engineering and operations teams rely on IsDown to track Helpshift status and receive verified outage alerts through Slack, Teams, PagerDuty, or 20+ other integrations.
How IsDown Monitors Helpshift
IsDown checks Helpshift's status page every few minutes, across all 15 components. We combine official status data with user reports to detect when Helpshift is down, often before the vendor announces it.
When Helpshift status changes, IsDown sends alerts to your preferred channels. Filter by severity to skip noise and focus on outages that affect your business.
What you get when monitoring Helpshift with IsDown
Track Helpshift incidents and downtimes by severity
IsDown checks Helpshift official status page for major/minor outages or downtimes. A major outage is when Helpshift experiences a critical issue that severely affects one or more services/regions. A minor incident is when Helpshift experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a Helpshift outage, we send you an alert and update your dashboard and status page.
Get alerted as soon as users report problems with Helpshift
Helpshift and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.
All the details of Helpshift outages and downtimes
IsDown collects all information from the outages published in Helpshift status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Prepare for upcoming Helpshift maintenance events
Helpshift publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
Only get alerted on the Helpshift outages that impact your business
IsDown monitors Helpshift and all their 15 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Monitor Helpshift Alongside All Your Dependencies
Helpshift is just one of 5,451 services IsDown monitors. Add all your critical dependencies to one dashboard, get alerts when any service is down, and share a status page with your team.
One Dashboard
Monitor Helpshift health alongside all your other vendors in a single view.
Smart Alerts
Get notified when Helpshift is down. Filter by severity to skip noise.
20+ Integrations
Route Helpshift outage alerts to Slack, Teams, PagerDuty, or webhooks.
Status Page
Share Helpshift service status with your team or customers on a branded page.
Helpshift Downdetector vs IsDown
Looking for Helpshift outage alerts like Downdetector? IsDown monitors Helpshift's official status page for verified incident data, not just user reports. Know exactly when Helpshift is down, which components are affected, and when service health is restored. Here's why official Helpshift status monitoring beats crowdsourced detection:
| Features |
|
Downdetector |
|---|---|---|
| Official Helpshift status page monitoring. Know when Helpshift is down with real time incident details. | ||
| Monitor 5,450+ services including Helpshift in a single dashboard. | ||
| Instant Helpshift outage alerts sent to Slack, Teams, PagerDuty, and more. | ||
| Combined monitoring: Helpshift official status plus user reports for early outage detection. | ||
| Maintenance feed for Helpshift | ||
| Granular alerts filtering by Helpshift components and regions. |
Monitor Helpshift Status with IsDown
14-day free trial • No credit card required
Frequently Asked Questions
Is Helpshift down today?
Helpshift isn't down. You can check Helpshift status and incident details on the top of the page. IsDown continuously monitors Helpshift official status page every few minutes. In the last 24 hours, there were 0 outages reported.
What is the current Helpshift status?
Helpshift is currently operational. You can check Helpshift status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
Is there a Helpshift outage now?
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Is Helpshift down today or just slow?
Currently there's no report of Helpshift being slow. Check on the top of the page if there are any reported problems by other users.
How are Helpshift outages detected?
IsDown monitors the Helpshift official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Is Helpshift having an outage right now?
Helpshift last outage was on December 19, 2025 with the title "AI Reply Service Outage"
How to check if Helpshift is down?
- Subscribe (if possible) to updates on the official status page.
- Create an account in IsDown. Start monitoring Helpshift and get alerts in real-time when Helpshift has outages.
Why use IsDown to monitor Helpshift instead of the official status page?
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Helpshift and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
How IsDown compares to DownDetector when monitoring Helpshift?
IsDown and DownDetector help users determine if Helpshift is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Helpshift's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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