Is Helpshift Down? Check current status

Check if Helpshift is down, official outages, user-reported issues, and outages map.

Current Helpshift status

Helpshift is working normally

Updated from Helpshift official status page

Helpshift not working for you?

Helpshift service health. Issues reported in the last 24 hours

Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Working Normally
Possible Incident
Confirmed Outage
Helpshift Outage Map

View Helpshift Reports Map

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  • Track outages in real-time
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Helpshift recent outages and downtime history

IsDown has tracked 174 incidents since started monitoring Helpshift status in March 2021. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Helpshift outages and also issues that we're started by a spike in crowdsource reports.

Date Incident Duration
Nov 06, 2025
07:59 AM WET
Minor
Older Resolved/Rejected cases are visible in "All New Issues" view
We are currently experiencing an issue with the “All New Issues” view, where some older Resolved/...
28 minutes
Oct 21, 2025
11:25 AM WEST
Minor
Dashboard Analytics — Partial Degradation
We are currently experiencing degraded performance in Dashboard Analytics
35 minutes
Oct 20, 2025
02:34 PM WEST
Major
Partial Degradation: Analytics
We are currently experiencing a Partial Outage impacting the following components: - Analytics AP...
about 18 hours
Oct 18, 2025
05:58 PM WEST
Minor
Partial Degradation: Issue Auto-assignment (Delay)
We are experiencing a partial degradation of the Issue Auto-assignment feature causing delays in ...
about 1 hour
Oct 09, 2025
01:41 PM WEST
Minor
Service Degradation
We are currently experiencing degradation in our internal service that fetches end user data. Thi...
about 3 hours
Oct 04, 2025
09:13 PM WEST
Major
Dashboard Analytics is down
The Analytics dashboard is currently down due to an outage on our BI vendor’s side. All other ana...
about 18 hours
Sep 16, 2025
01:46 PM WEST
Major
Partial Outage
We are currently experiencing intermittent failures impacting the following components: - Bots - ...
about 3 hours
Aug 21, 2025
04:20 PM WEST
Minor
Real-Time Operations and Auto-assignment in Degraded State
We are currently facing an issue around Agent Availability in Real-Time Operations.
about 2 hours
Aug 21, 2025
12:29 PM WEST
Minor
Dashboard experiencing degraded performance
We are currently facing an intermittent issue with the Issues Section may not load as expected.
8 minutes
Aug 12, 2025
05:01 AM WEST
Major
Issue with all Ai services
We are currently experiencing a service outage affecting all AI services. Our engineering team is...
about 4 hours
Sign up to check more outage history

Be the first to know when Helpshift goes down

  • Monitor external dependencies in one place
  • Track outages in real-time
  • Keep your team or customers informed
  • Create private or public status pages

Start Free Trial

User comments about Helpshift status

See what users are saying about Helpshift issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.

No comments yet

Helpshift scheduled maintenances

IsDown aggregates scheduled maintenances for Helpshift. Currently, there are 1 more maintenances scheduled.

  • Nov 07 2025
    Scheduled Maintenance

    Scheduled for November 07, 2025 at 04:30 AM WET · until 08:30 AM WET

    We will be performing scheduled maintenance from November 7th, 04:30 AM UTC to November 7th, 08:30 AM UTC. During this window, you may experience degraded performance for approximately 35 minutes in the feature listed below: -AI Reply

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Users are monitoring tens of services with IsDown. Here are some that are monitored together with Helpshift. With IsDown you can get a bird's eye view of all your dependencies and how they are performing.

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View all services Start Monitoring Your Dependencies

Customer support platform offering web and mobile SDKs, analytics, predictive insights, and API integrations for efficient issue resolution and user engagement.

Monitoring Helpshift since March 2021

Tracking 15 Helpshift services and regions

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Check their status page.

21 incidents in 2025

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How to monitor the status of Helpshift and all your dependencies?

IsDown is a status page aggregator that monitors if Helpshift and all your dependencies are experiencing issues. We combine the status of all the services you dependent and provide a clear view of all your vendors health in one place. We not only monitor official information but also crowdsourced reports. That means that even when Helpshift, per example, doesn't report an outage, you will still be notified if other users are experiencing issues.

How IsDown monitors Helpshift?

IsDown monitors Helpshift health in almost real-time

Every few minutes we go to the status page of Helpshift (and 4,522+ other services) and check if they are experiencing issues. We collect the status and outage information of Helpshift's 15 components. Also, we not only monitor official sources but also user reports. Sometimes or a lot of times vendors take some time to report an incident, so by monitoring user reports we're able to alert you early.

The moment an issue is detected in Helpshift, IsDown sends an alert and updates your status page

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Helpshift and other services.

One status page to monitor all your external dependencies

What you get when monitoring Helpshift with IsDown

Track Helpshift incidents and downtimes by severity

IsDown checks Helpshift official status page for major/minor outages or downtimes. A major outage is when Helpshift experiences a critical issue that severely affects one or more services/regions. A minor incident is when Helpshift experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a Helpshift outage, we send you an alert and update your dashboard and status page.

Get alerted as soon as users reports problems with Helpshift

Helpshift and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.

All the details of Helpshift outages and downtimes

IsDown collects all information from the outages published in Helpshift status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Prepare for upcoming Helpshift maintenance events

Helpshift publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Only get alerted on the Helpshift outages that impact your business

IsDown monitors Helpshift and all their 15 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

One platform to monitor all your external dependencies

Our tool was build to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor Helpshift but also 4,522 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.

Monitor Helpshift and all your external dependencies in real-time

Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird-eye view and share it with your team.

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Monitor Helpshift and all your external dependencies in real-time

Get notified imediatelly when there's an issue with Helpshift or other services

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Helpshift and other services.

Start Monitoring for Free
Get notified imediatelly when there's an issue with Helpshift or other services

Send outage information from Helpshift and other services to your tools

IsDown integrates with 20+ tools. Connect the status of Helpshift and 4,522 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.

Start Monitoring for Free
Send outage information from Helpshift and other services to your tools

Share Helpshift status in your status page

Create a status page that can easily be access by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is Helpshift down?'

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Share Helpshift status in your status page

Helpshift Downdetector vs IsDown

While Downdetector relies on user-submitted reports to detect Helpshift outages, IsDown monitors Helpshift's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:

Features
Downdetector
Official Helpshift status page monitoring with real-time incident details.
Monitor 4,522+ services including Helpshift in a single dashboard.
Instant Helpshift outage alerts sent to Slack, Teams, PagerDuty, and more.
Combined monitoring of Helpshift official status and user-reported issues.
Maintenance feed for Helpshift
Granular alerts filtering by Helpshift components and regions.
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Frequently Asked Questions

Is Helpshift down today?

Helpshift isn't down. You can check Helpshift status and incident details on the top of the page. IsDown continuously monitors Helpshift official status page every few minutes. In the last 24 hours, there were 1 outages reported.

What is the current Helpshift status?

Helpshift is currently operational. You can check Helpshift status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Helpshift outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Helpshift down today or just slow?

Currently there's no report of Helpshift being slow. Check on the top of the page if there are any reported problems by other users.

How are Helpshift outages detected?

IsDown monitors the Helpshift official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Helpshift having an outage right now?

Helpshift last outage was on November 06, 2025 with the title "Older Resolved/Rejected cases are visible in "All New Issues" view"

How to check if Helpshift is down?

Why use IsDown to monitor Helpshift instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Helpshift and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring Helpshift?

IsDown and DownDetector help users determine if Helpshift is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Helpshift's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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