Is Helpshift Down? Check current status

Check if Helpshift is down, official outages, user-reported issues, and outages map.

Current Helpshift status

Helpshift is working normally

Updated from Helpshift official status page

Having problems with Helpshift?

Helpshift service health. Issues reported in the last 24 hours

Working Normally
Possible Incident
Confirmed Outage

This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more Helpshift status data.

Helpshift Outage Map

View Helpshift Outage Reports Map

Recent Helpshift Outages and Downtime History

IsDown has tracked 170 incidents since started monitoring Helpshift status in March 2021. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage.

Date Incident Duration
Oct 09, 2025
08:41 AM EDT
Minor
Service Degradation
We are currently experiencing degradation in our internal service that fetches end user data. Thi...
about 3 hours
Oct 04, 2025
04:13 PM EDT
Major
Dashboard Analytics is down
The Analytics dashboard is currently down due to an outage on our BI vendor’s side. All other ana...
about 18 hours
Sep 16, 2025
08:46 AM EDT
Major
Partial Outage
We are currently experiencing intermittent failures impacting the following components: - Bots - ...
about 3 hours
Aug 21, 2025
11:20 AM EDT
Minor
Real-Time Operations and Auto-assignment in Degraded State
We are currently facing an issue around Agent Availability in Real-Time Operations.
about 2 hours
Aug 21, 2025
07:29 AM EDT
Minor
Dashboard experiencing degraded performance
We are currently facing an intermittent issue with the Issues Section may not load as expected.
8 minutes
Aug 12, 2025
12:01 AM EDT
Major
Issue with all Ai services
We are currently experiencing a service outage affecting all AI services. Our engineering team is...
about 4 hours
Aug 08, 2025
04:30 AM EDT
Major
Issue with webhooks
We are currently experiencing a service outage affecting the webhook functionality. Our engineeri...
30 minutes
Jul 12, 2025
11:44 AM EDT
Minor
Degraded performance in auto-assignment.
We’re currently facing an issue with the Auto Assignment feature, where users are being assigned ...
3 days
Jul 11, 2025
11:43 AM EDT
Minor
Real time Operations (RTO) experiencing degraded performance
We are currently facing an issue with the Real time Operations (RTO) Dashboard where skewed data ...
about 4 hours
Jul 11, 2025
11:39 AM EDT
Minor
Dashboard experiencing degraded performance
We are currently facing an issue with the Dashboard where the Group details are not showing under...
about 3 hours
Sign up to check more outage history
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User comments about problems with Helpshift

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Helpshift scheduled maintenances

IsDown aggregates scheduled maintenances for Helpshift. Currently, there are 1 more maintenances scheduled.

  • Oct 16 2025
    Scheduled Maintenance

    Scheduled for October 16, 2025 at 02:30 AM EDT · until 03:30 AM EDT

    We will be performing scheduled maintenance on October 16, 2025, from 6:30 AM to 7:30 AM UTC. During this period, the HelpshiftAI page may be temporarily inaccessible.

Helpshift Related Services & Alternatives

Services commonly monitored together with Helpshift and alternatives

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Google Workspace

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Microsoft 365

Microsoft 365

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AWS

AWS

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Confluence

Confluence

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Jira Software

Jira Software

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Atlassian Access

Atlassian Access

OK
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Discord

Discord

OK
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Salesforce

Salesforce

MINOR
0 incidents in the last 30 days
HubSpot

HubSpot

OK
0 incidents in the last 30 days
Snowflake

Snowflake

OK
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Datadog US1

Datadog US1

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Rippling

Rippling

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Box

Box

OK
0 incidents in the last 30 days
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Mike S., Head of Security

Customer support platform offering web and mobile SDKs, analytics, predictive insights, and API integrations for efficient issue resolution and user engagement.

Monitoring Helpshift since March 2021

Tracking 15 Helpshift services and regions

Need help? Try here:
Reach out in social media at X account.
Support at official website.
Check their official status page.

17 incidents in 2025

Frequently Asked Questions

Is Helpshift down today?

Helpshift isn't down. You can check Helpshift status and incident details on the top of the page. IsDown continuously monitors Helpshift official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Helpshift status?

Helpshift is currently operational. You can check Helpshift status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Helpshift outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Helpshift down today or just slow?

Currently there's no report of Helpshift being slow. Check on the top of the page if there are any reported problems by other users.

How are Helpshift outages detected?

IsDown monitors the Helpshift official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Helpshift having an outage right now?

Helpshift last outage was on October 09, 2025 with the title "Service Degradation"

How to check if Helpshift is down?

Why use IsDown to monitor Helpshift instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Helpshift and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring Helpshift?

IsDown and DownDetector help users determine if Helpshift is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Helpshift's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

How IsDown works?

  1. IsDown monitors official status pages

    We check the status of the services you're monitoring every few minutes. We aggregate the status and outage information and normalize it. We also collect crowdsourced information to provide early warning signs.

  2. We notify you when there is an outage

    We send you an alert whenever we detect a new incident or an update on the status of the services you're monitoring. You can customize the alerts to your needs to avoid alert fatigue.

  3. Dedicated dashboard and integrations

    Aggregate all the status information in a straightforward dashboard or internal status page. You can also send the information and alerts to your team's communication/monitoring/incident management tools, such as Slack, Datadog, Microsoft Teams, PagerDuty, and more.

Want to be informed about Helpshift status changes?

IsDown offers an easy way to monitor Helpshift with maximum flexibility

Major Outages Notifications

IsDown monitors Helpshift for major outages. A major outage is when Helpshift experiences a critical issue that severely affects one or more services/regions. When Helpshift marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors Helpshift status page for minor outages. A minor outage is when Helpshift experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in Helpshift status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Maintenance Feed

Helpshift publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Component Filtering

IsDown monitors Helpshift and all their 15 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Detection

Helpshift and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.

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