Check if Helpshift is down, official outages, user-reported issues, and outages map.
Helpshift is working normally
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more Helpshift status data.
IsDown has tracked 170 incidents since started monitoring Helpshift status in March 2021. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage.
Date | Incident | Duration |
---|---|---|
Oct 09, 2025
12:41 PM UTC
|
Minor
We are currently experiencing degradation in our internal service that fetches end user data.
Thi...
|
about 3 hours |
Oct 04, 2025
08:13 PM UTC
|
Major
The Analytics dashboard is currently down due to an outage on our BI vendor’s side. All other ana...
|
about 18 hours |
Sep 16, 2025
12:46 PM UTC
|
Major
We are currently experiencing intermittent failures impacting the following components:
- Bots
- ...
|
about 3 hours |
Aug 21, 2025
03:20 PM UTC
|
Minor
We are currently facing an issue around Agent Availability in Real-Time Operations.
|
about 2 hours |
Aug 21, 2025
11:29 AM UTC
|
Minor
We are currently facing an intermittent issue with the Issues Section may not load as expected.
|
8 minutes |
Aug 12, 2025
04:01 AM UTC
|
Major
We are currently experiencing a service outage affecting all AI services. Our engineering team is...
|
about 4 hours |
Aug 08, 2025
08:30 AM UTC
|
Major
We are currently experiencing a service outage affecting the webhook functionality. Our engineeri...
|
30 minutes |
Jul 12, 2025
03:44 PM UTC
|
Minor
We’re currently facing an issue with the Auto Assignment feature, where users are being assigned ...
|
3 days |
Jul 11, 2025
03:43 PM UTC
|
Minor
We are currently facing an issue with the Real time Operations (RTO) Dashboard where skewed data ...
|
about 4 hours |
Jul 11, 2025
03:39 PM UTC
|
Minor
We are currently facing an issue with the Dashboard where the Group details are not showing under...
|
about 3 hours |
No comments yet
Component | Status |
---|---|
Management Portal | OK |
Mobile SDK | OK |
Web Chat | OK |
Web Support Page | OK |
Analytics Dashboard | OK |
Amazon Webservices datacenter #1 | OK |
Amazon Webservices datacenter #2 | OK |
Email delivery | OK |
Inbound email processing | OK |
Stripe API | OK |
Campaigns | OK |
Webhooks | OK |
Predict | OK |
Issues Analytics API | OK |
Helpshift APIs | OK |
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Customer support platform offering web and mobile SDKs, analytics, predictive insights, and API integrations for efficient issue resolution and user engagement.
Monitoring Helpshift since March 2021
Tracking 15 Helpshift services and regions
17 incidents in 2025
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Helpshift isn't down. You can check Helpshift status and incident details on the top of the page. IsDown continuously monitors Helpshift official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Helpshift is currently operational. You can check Helpshift status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Helpshift being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Helpshift official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Helpshift last outage was on October 09, 2025 with the title "Service Degradation"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Helpshift and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if Helpshift is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Helpshift's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
We check the status of the services you're monitoring every few minutes. We aggregate the status and outage information and normalize it. We also collect crowdsourced information to provide early warning signs.
We send you an alert whenever we detect a new incident or an update on the status of the services you're monitoring. You can customize the alerts to your needs to avoid alert fatigue.
Aggregate all the status information in a straightforward dashboard or internal status page. You can also send the information and alerts to your team's communication/monitoring/incident management tools, such as Slack, Datadog, Microsoft Teams, PagerDuty, and more.
IsDown offers an easy way to monitor Helpshift with maximum flexibility
IsDown monitors Helpshift for major outages. A major outage is when Helpshift experiences a critical issue that severely affects one or more services/regions. When Helpshift marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors Helpshift status page for minor outages. A minor outage is when Helpshift experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in Helpshift status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Helpshift publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Helpshift and all their 15 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Helpshift and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
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