Check if Helpshift Web Support Page is down, official outages, user-reported issues, and outages map.
Helpshift Web Support Page is working normally
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more Helpshift status data.
IsDown has tracked 8 incidents for Helpshift Web Support Page since started monitoring Helpshift status in March 2021. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage.
Date | Incident | Duration |
---|---|---|
Sep 16, 2025
02:46 PM CEST
|
Major
We are currently experiencing intermittent failures impacting the following components:
- Bots
- ...
|
about 3 hours |
Apr 09, 2025
12:08 PM CEST
|
Minor
We are currently investigating this issue.
|
about 1 hour |
Dec 22, 2023
04:42 PM CET
|
Major
We are currently investigating this issue.
|
about 2 hours |
Dec 08, 2022
09:12 AM CET
|
Minor
Issue with Arkose Labs is impacted right now. This is affecting our issue filing on contact-us pa...
Issue with Arkose Labs is impacted. We are getting in touch with Arkose Labs for this. We have no...
|
about 5 hours |
Sep 17, 2022
12:51 AM CEST
|
Major
Customers who are using custom domains for the Helpcenter page are facing issues accessing the He...
|
42 minutes |
Sep 15, 2022
07:54 AM CEST
|
Minor
Thursday 15th September, 2022; 0130AM EST
This communication intends to apprise you of a recent ...
|
1 minute |
Jul 25, 2022
01:54 PM CEST
|
Minor
Agent Invite, password reset links and Console Experience URLs (“hlp.bz”) are not resolving to co...
|
about 1 hour |
Mar 09, 2022
11:49 AM CET
|
Minor
We are currently investigating this issue.
|
20 days |
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Monitoring Helpshift since March 2021
Web Support Page is part of Helpshift. Check the Helpshift's status.
2 incidents in 2025
Helpshift Web Support Page isn't down. You can check Helpshift Web Support Page status and incident details on the top of the page. IsDown continuously monitors Helpshift Web Support Page official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Helpshift Web Support Page is currently operational. You can check Helpshift Web Support Page status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Helpshift Web Support Page being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Helpshift Web Support Page official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Helpshift Web Support Page last outage was on September 16, 2025 with the title "Partial Outage"
IsDown and DownDetector help users determine if Helpshift is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Helpshift's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
We check the status of the services you're monitoring every few minutes. We aggregate the status and outage information and normalize it. We also collect crowdsourced information to provide early warning signs.
We send you an alert whenever we detect a new incident or an update on the status of the services you're monitoring. You can customize the alerts to your needs to avoid alert fatigue.
Aggregate all the status information in a straightforward dashboard or internal status page. You can also send the information and alerts to your team's communication/monitoring/incident management tools, such as Slack, Datadog, Microsoft Teams, PagerDuty, and more.
IsDown offers an easy way to monitor Helpshift with maximum flexibility
IsDown monitors Web Support Page for major outages. A major outage is when Web Support Page experiences a critical issue that severely affects one or more services/regions. When Helpshift marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors Helpshift status page for minor outages. A minor outage is when Web Support Page experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in Helpshift status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Helpshift publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Helpshift and all their 15 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Helpshift and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
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