Outage in Helpshift

Issue with Arkose Labs is impacted right now. This is affecting our issue filing on contact-us page on Help Center

Resolved Minor
December 08, 2022 - Started almost 3 years ago - Lasted about 5 hours
Official incident page

Incident Report

Issue with Arkose Labs is impacted. We are getting in touch with Arkose Labs for this. We have not been processing any issue on this page since 12.04pm today.
Components affected
Helpshift Web Support Page

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 12/08/2022 12:55PM

The issue has been fixed now.We have rolled out Arkose Labs captcha for all existing domains.

MONITORING almost 3 years ago - at 12/08/2022 11:36AM

Under observation.

MONITORING almost 3 years ago - at 12/08/2022 08:39AM

We have enabled webform captcha. Contact-us form is now working and have started getting issues from there.

IDENTIFIED almost 3 years ago - at 12/08/2022 08:12AM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 3 years ago - at 12/08/2022 08:12AM

Issue with Arkose Labs is impacted. We are getting in touch with Arkose Labs for this. We have not been processing any issue on this page since 12.04pm today.

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