Outage in Helpshift

Issue with Arkose Labs is impacted right now. This is affecting our issue filing on contact-us page on Help Center

Resolved Minor
December 08, 2022 - Started about 2 years ago - Lasted about 5 hours
Official incident page

Need to monitor Helpshift outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Helpshift, and never miss an outage again.
Start Free Trial

Outage Details

Issue with Arkose Labs is impacted. We are getting in touch with Arkose Labs for this. We have not been processing any issue on this page since 12.04pm today.
Components affected
Helpshift Web Support Page
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 12/08/2022 12:55PM

The issue has been fixed now.We have rolled out Arkose Labs captcha for all existing domains.

MONITORING about 2 years ago - at 12/08/2022 11:36AM

Under observation.

MONITORING about 2 years ago - at 12/08/2022 08:39AM

We have enabled webform captcha. Contact-us form is now working and have started getting issues from there.

IDENTIFIED about 2 years ago - at 12/08/2022 08:12AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 years ago - at 12/08/2022 08:12AM

Issue with Arkose Labs is impacted. We are getting in touch with Arkose Labs for this. We have not been processing any issue on this page since 12.04pm today.

Latest Helpshift outages

Language AI Service Outage - about 1 month ago
Delay in Chat Experience - 2 months ago
Issue with Bots workflow - 4 months ago

Start monitoring all your vendors in just 5 minutes

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime