Outage in Helpshift
HS Dashboard FAQ's Section – Service Degradation
Resolved MinorIncident Report
Summary AI Generated
The Helpshift Dashboard FAQ section experienced intermittent service degradation for approximately 1.1 hours. The issue was identified and a fix was implemented, with the service fully restored shortly after. The incident was classified as minor and has been resolved.
We are currently experiencing service degradation in the FAQ section of the HS Dashboard. Our team is investigating the issue and working to resolve it as quickly as possible. We will provide further updates as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 10/17/2026 12:55AM
The intermittent service degradation in the FAQ section of the HS Dashboard has been resolved. Please feel free to contact our support team if you encounter any further issues related to the same.
Thank you for your patience and understanding.
MONITORING
14 days ago - at 10/17/2026 12:24AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
14 days ago - at 10/17/2026 12:19AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
14 days ago - at 10/17/2026 12:18AM
We are continuing to investigate this issue.
INVESTIGATING
14 days ago - at 10/16/2026 11:54PM
We are currently experiencing service degradation in the FAQ section of the HS Dashboard. Our team is investigating the issue and working to resolve it as quickly as possible. We will provide further updates as more information becomes available.
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