Outage in Helpshift
Web Support Page - Partial Degradation
Resolved MinorIncident Report
Summary AI Generated
Helpshift's Web Support Page experienced partial degradation for approximately 2.2 hours, during which users encountered errors when attempting to submit tickets through the Contact Us form and Smart Forms. A fix was implemented and monitored before the incident was fully resolved.
We are currently experiencing degraded performance impacting the Web Support Page. Users may encounter errors when attempting to create a ticket via the Contact Us form and Smart Forms.
Components affected
Helpshift Web Support PageTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 07/31/2026 02:37PM
This incident has been resolved.
MONITORING
1 day ago - at 07/31/2026 02:23PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
1 day ago - at 07/31/2026 12:31PM
We are currently experiencing degraded performance impacting the Web Support Page. Users may encounter errors when attempting to create a ticket via the Contact Us form and Smart Forms.
Latest Helpshift outages
Dashboard Analytics — Partial Degradation - 8 days ago
Helpshift Service Outage - 25 days ago
Helpshift Service Outage - about 1 month ago
Service Outage - about 2 months ago
Helpshift Service Outage - about 2 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
