Outage in Helpshift
Helpshift Service Outage
Resolved MinorIncident Report
Summary AI Generated
Helpshift experienced a ~1.6-hour outage affecting Issue Workflows on the Dashboard and end-user flows, caused by a failure in the Identity service. The issue was identified and resolved, restoring full functionality to the Dashboard and end-user flows. Services were confirmed stable following a monitoring period.
We are currently experiencing an outage affecting Issue Workflows on the Helpshift Dashboard and end-user flows. The issue has been identified and resolved, and we are actively monitoring the situation to ensure everything is functioning as expected.
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 10/10/2026 04:06AM
The incident has been resolved. The underlying issue affecting the Identity service and core workflows was addressed. The Helpshift Dashboard and end-user flows have been restored, and monitoring indicates that the services are functioning as expected.
We will continue to monitor the services to ensure stability and prevent recurrence.
MONITORING
4 days ago - at 10/10/2026 02:36AM
The issue has been successfully addressed, and we are keeping a close watch to verify that all systems are running smoothly and reliably.
INVESTIGATING
4 days ago - at 10/10/2026 02:30AM
We are currently experiencing an outage affecting Issue Workflows on the Helpshift Dashboard and end-user flows. The issue has been identified and resolved, and we are actively monitoring the situation to ensure everything is functioning as expected.
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